Bilingual Customer Support Representative

🕒 August 21

🇲🇽 Mexico – Remote

💵 $5 / hour

⏳ Contract/Temporary

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 38%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Resolv Global

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

💼 Consulting

🤝 B2B

🎯 Recruiter

Consulting • B2B • Recruitment

Resolv Global is a global BPO and staffing provider that delivers scalable, multilingual customer service, technical support, and back-office solutions through a network of six delivery centers and remote teams across multiple continents. The company supports 18+ languages, offers hybrid and work-from-home staffing models, and provides 24/7 coverage for enterprise clients, including Fortune 500 companies. Resolv Global focuses on people-powered, tech-enabled workforce solutions to help businesses expand into new markets and maintain consistent service quality worldwide.

📋 Description

• Respond to customer inquiries via phone, email, and support channels • Assist customers with order status questions • Support subscription and account management requests • Help customers navigate services and available resources • Escalate inquiries when appropriate • Maintain accurate customer records and documentation • Deliver empathetic and professional customer service • Meet quality, productivity, and customer satisfaction goals • Follow all customer privacy and compliance requirements • Complete every stage of the hiring process, including the application form, pre-screen questionnaire, one-way video interview, live interview, and final interview

🎯 Requirements

• Fluent English and Spanish communication skills • Minimum 1 year of customer service or call center experience • Strong phone communication skills • Professional written communication skills • Empathy and patience when assisting customers • Strong attention to detail • Ability to work independently in a remote environment • Comfortable discussing sensitive wellness-related topics professionally and respectfully • Must have an additional screen • Must have a headset • Must have a stable, wired internet connection • Telehealth support experience (nice to have) • Healthcare support experience (nice to have) • Pharmacy support experience (nice to have) • E-commerce customer service experience (nice to have) • Experience with Dialpad, Zendesk, Freshdesk, or similar platforms (nice to have) • Strong written and verbal English communication skills • Resumes must be submitted in English

🏖️ Benefits

• Paid weekly • Laptop provided