Bilingual Patient Services Representative

🕒 May 18

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Resolv Global

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

🤝 B2B

🎯 Recruiter

B2B • Recruitment

Resolv Global is a global BPO and staffing provider that delivers scalable, multilingual customer service, technical support, and back-office solutions through a network of six delivery centers and remote teams across multiple continents. The company supports 18+ languages, offers hybrid and work-from-home staffing models, and provides 24/7 coverage for enterprise clients, including Fortune 500 companies. Resolv Global focuses on people-powered, tech-enabled workforce solutions to help businesses expand into new markets and maintain consistent service quality worldwide.

📋 Description

• Provide excellent customer service through phone, email, chat, and social channels • Assist customers with order inquiries, returns, billing questions, and product information • Accurately enter customer and order information into internal systems • Resolve customer concerns professionally and escalate issues when necessary • Maintain records of customer interactions and actions taken • Identify opportunities to improve customer satisfaction and support sales initiatives • Collaborate with team members and supervisors to ensure smooth operations

🎯 Requirements

• Advanced English proficiency with limited accent • Minimum 6 months of Customer Experience (CX) experience preferred • Strong communication and organizational skills • Professional attitude and ability to multitask • Familiarity with the U.S. healthcare system is a strong plus • Equipment: Additional screen, headset, and stable wired internet connection required

🏖️ Benefits

• Independent contractor agreement • Weekly payments in USD