Partner Support Specialist

🔥 13 hours ago

🇿🇦 South Africa – Remote

💵 $8 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Resolv Global

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

💼 Consulting

🤝 B2B

🎯 Recruiter

Consulting • B2B • Recruitment

Resolv Global is a global BPO and staffing provider that delivers scalable, multilingual customer service, technical support, and back-office solutions through a network of six delivery centers and remote teams across multiple continents. The company supports 18+ languages, offers hybrid and work-from-home staffing models, and provides 24/7 coverage for enterprise clients, including Fortune 500 companies. Resolv Global focuses on people-powered, tech-enabled workforce solutions to help businesses expand into new markets and maintain consistent service quality worldwide.

📋 Description

• Onboard new clients through kickoff calls, live walkthroughs, training sessions, and Q&A • Become a trusted point of contact for clients after launch • Monitor client adoption and identify potential issues before they become larger problems • Respond quickly when clients are blocked, frustrated, or need immediate assistance • Lead difficult client conversations with confidence, empathy, and sound judgment • Troubleshoot workflow, platform, and process issues • Ask diagnostic questions and identify root causes • Translate client issues into clear, actionable information for Product, Engineering, and Operations • Track open issues through resolution and ensure nothing falls through the cracks • Gather client feedback and identify recurring pain points • Improve processes, documentation, and client success playbooks • Identify renewal, expansion, and upsell opportunities in partnership with Sales • Manage multiple client conversations, projects, and priorities simultaneously • Work closely with clients and internal teams across Sales, Operations, Product, and Engineering

🎯 Requirements

• 2+ years of experience in SaaS Customer Success, Partner Success, Implementation, Account Management, or a similar client-facing role • Experience onboarding customers and leading remote demos, walkthroughs, or training sessions • Comfortable working inside software platforms and learning new technical workflows quickly • Ability to troubleshoot problems and distinguish symptoms from root causes • Confident communicating with clients at different levels • Ability to remain calm and professional when dealing with frustrated or demanding clients • Takes ownership rather than waiting to be told what to do • Highly organized and strong with follow-through • Ability to manage multiple accounts, projects, or client issues simultaneously • Proactive and comfortable working in a fast-moving environment • Ability to build trust quickly while being comfortable having difficult conversations • Must be available to work PST time and business hours as required • Windows 11 PC; Mac not supported • 16 GB RAM • Dual monitors • Webcam • Wired USB headset • i5 processor or higher • Fibre internet with a wired Ethernet connection • Reliable backup power solution • Microsoft Teams / Office 365 • Resume must be submitted in English • Nice to have: experience in healthcare, telehealth, or another regulated environment • Nice to have: experience working directly with Product or Engineering teams • Nice to have: familiarity with CRMs, ticketing systems, support platforms, or implementation tools • Nice to have: experience with renewals, account expansion, upselling, or commercial account growth

🏖️ Benefits

• Paid weekly in arrears • Paid training • Fully remote position • Dual monitors and required remote-work technology specified by employer