VoIP Provisioning & Technical Support Representative

Job not on LinkedIn

🔥 24 minutes ago

🇵🇭 Philippines – Remote

💵 $4 / hour

⏳ Contract/Temporary

🟢 Junior

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Resolv Global

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

💼 Consulting

🤝 B2B

🎯 Recruiter

Consulting • B2B • Recruitment

Resolv Global is a global BPO and staffing provider that delivers scalable, multilingual customer service, technical support, and back-office solutions through a network of six delivery centers and remote teams across multiple continents. The company supports 18+ languages, offers hybrid and work-from-home staffing models, and provides 24/7 coverage for enterprise clients, including Fortune 500 companies. Resolv Global focuses on people-powered, tech-enabled workforce solutions to help businesses expand into new markets and maintain consistent service quality worldwide.

📋 Description

• Review site surveys and scope-of-work documentation to determine customer voice service requirements • Participate in voice gap analysis reviews and identify provisioning requirements • Use reports, dashboards, and internal systems to complete voice provisioning tasks accurately and on time • Use proprietary, BroadWorks-based tools to design and build customer voice services • Communicate with customers, vendors, account managers, and internal teams to understand technical requirements and business needs • Manage telephone number porting activities with internal and external teams • Monitor order and implementation status and escalate issues when necessary • Maintain accurate updates throughout the provisioning process • Ensure customer requests are properly implemented and documented • Take ownership of requests from initial setup through successful installation • Manage multiple requests while maintaining speed, accuracy, and attention to detail • Communicate technical information clearly to technical and non-technical audiences

🎯 Requirements

• High school diploma or equivalent • At least 6 months of technical support or help desk experience • Strong computer skills and confidence working with multiple software applications • Comfortable using Microsoft Word and Excel • Strong keyboard and mouse skills • Basic understanding of voice, data, and networking concepts • Strong analytical and problem-solving skills • Excellent written and verbal communication skills • Strong organizational and time-management abilities • Ability to prioritize multiple tasks and meet deadlines • Ability to work independently and take ownership of assigned work • Comfortable working in a structured and accountable environment • Willingness to work an overnight schedule aligned with U.S. business hours • Windows 11 PC; Mac not supported • 16 GB RAM • Dual monitors • Webcam and USB headset • i5 processor or higher • Fibre internet with a wired Ethernet connection • Backup power solution • Microsoft Teams / Office 365 • Preferred: Previous VoIP experience • Preferred: Telecommunications provisioning experience • Preferred: Experience with BroadWorks or similar telecommunications platforms • Preferred: Experience with ticketing or service management systems • Preferred: Experience with telephone number porting or voice service activation

🏖️ Benefits

• Paid weekly in arrears • Fully remote position • Independent contract position