Customer Success Manager

October 23

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Restaurant365

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B2B • SaaS • eCommerce

Restaurant365 is a comprehensive restaurant management software platform that unifies accounting, inventory, workforce management, and payroll services into a single solution. Trusted by over 40,000 restaurants, it enhances operational efficiency, helps control food and labor costs, and improves guest experiences through features like employee training, scheduling, and data-driven sales forecasting. Restaurant365 aims to streamline administrative tasks and empower restaurant operators to make strategic decisions quickly and accurately.

501 - 1000 employees

🤝 B2B

☁️ SaaS

🛍️ eCommerce

📋 Description

• Develop long-term relationships with customers leading to high retention and customer satisfaction • Ensure customers are successful with the product following the launch date • Manage customer the customer experience and setting expectations • Responsible for tracking & driving customer health and Net Promoter Scores • Create playbooks & present calls to action • Responsible for reaching assigned targets for customer KPI’s • Continuously improve customer experience by proposing new processes and concepts • Participate in user groups and client facing webinars • Handle any product or full software attrition to identify save opportunities • Identify and pass leads to our Sales Growth team • Other duties as assigned

🎯 Requirements

• Previous experience with R365 platform • 3 to 5 years of experience in accounting and/or restaurants • 5 plus years of experience in a customer facing role • Ability to travel 10% • Proficient in Microsoft Office; Outlook, Excel, Word, and PowerPoint • Collaborative and flexible working style • Ability to teach and coach effectively • Efficient and timely with deadlines and deliverables • Strong organization and time-management skills • The ability to work independently without supervision • Strong technical aptitude with experience communicating across multiple platforms • Previous Gainsight experience or other customer success management platform preferred • Previous project management software experience preferred

🏖️ Benefits

• Comprehensive medical benefits, 100% paid for employee • 401k + matching • Equity Option Grant • Unlimited PTO + Company holidays • Wellness initiatives