Customer Success Engineer – Contract

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Retell AI

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Retell AI is a company that specializes in voice AI technology, enabling businesses to enhance their call operations through automated solutions. Their platform offers features such as call transfer, appointment booking, and IVR navigation, allowing for efficient customer support and lead qualification. Retell AI integrates seamlessly with various telephony systems and supports multiple languages, providing businesses across industries like healthcare and financial services with reliable and scalable voice agent solutions.

📋 Description

• Support technical onboarding and deployment for enterprise customers • Help customers launch and scale AI voice agents • Build trusted relationships with customer engineering teams • Build AI voice agents alongside customers • Design conversation flows and deployment strategies • Debug APIs, webhooks, SIP, telephony, authentication, integrations, and latency issues • Troubleshoot production deployments and technical issues • Work directly in customer codebases when needed • Identify product gaps through customer feedback • Translate customer needs into actionable product improvements • Work closely with Product and Engineering teams • Help customers launch new AI use cases • Identify opportunities to expand product adoption • Become a trusted technical partner to enterprise customers

🎯 Requirements

• Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or a related technical field • 2–8 years of professional experience, ideally in Customer Success Engineering, Solutions Engineering, Forward Deployed Engineering, Software Engineering, or a similar technical role • Strong technical problem-solving skills • Experience working with APIs and debugging technical issues • Strong communication skills and ability to explain technical concepts clearly to customers • Comfortable working directly with customers and building technical solutions with them • Must be available to work some overlapping hours with the Pacific Time-based team and customers • Experience with Python or TypeScript (nice to have) • Experience with AI, LLMs, or Voice AI (nice to have) • Startup experience (nice to have) • Enterprise customer experience (nice to have)

🏖️ Benefits

• Long-term 1099 contract • Remote work • Occasional travel for customer launches or onsite work (nice to have) • Opportunity to work with a fast-growing voice AI company • Direct collaboration with Engineering, Product, and Customer Success teams