Retention Express LLC
1 - 10 employees
đ€ B2B
âïž SaaS
⥠Productivity
B2B âą SaaS âą Productivity
Retention Express LLC is a company focused on enhancing customer experience and retention through outsourced customer service solutions. They specialize in full support custom customer experience (CX) services, failed payment recovery, and churn reduction strategies to retain customers and maximize revenue. Retention Express provides omni-channel support, business intelligence, and consulting services to a wide range of businesses, helping them manage revenue leakage and improve customer satisfaction. With a flexible and scalable approach, Retention Express aims to help businesses increase their net revenue retention and compete effectively in the market by offering superior customer experiences.
Customer Retention Specialist, Tier 1
đ April 8
đșđž United States â Remote
â° Full Time
đĄ Mid-level
đ Senior
đ Customer Retention Specialist
đŁïžđȘđž Spanish Required
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Retention Express LLC
1 - 10 employees
đ€ B2B
âïž SaaS
⥠Productivity
B2B âą SaaS âą Productivity
Retention Express LLC is a company focused on enhancing customer experience and retention through outsourced customer service solutions. They specialize in full support custom customer experience (CX) services, failed payment recovery, and churn reduction strategies to retain customers and maximize revenue. Retention Express provides omni-channel support, business intelligence, and consulting services to a wide range of businesses, helping them manage revenue leakage and improve customer satisfaction. With a flexible and scalable approach, Retention Express aims to help businesses increase their net revenue retention and compete effectively in the market by offering superior customer experiences.
đ Description
âą Take high call volumes daily âą Resolve complex billing inquiries âą Handle customer retention efforts âą Facilitate refunds when necessary âą Uphold customer care standards and meet KPIs âą Work effectively as part of a team
đŻ Requirements
âą College degree preferred âą Proven experience in customer service âą Excellent communication skills âą Fluent in English; Spanish is a plus âą Proficiency in customer support software and POS systems âą Strong problem-solving abilities âą Ability to work independently and as part of a team
đïž Benefits
âą Paid time off âą Flexible work arrangements
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