Customer Training Specialist

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $75k - $90k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📚 Learning and Development

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Reveleer

WebsiteLinkedInAll Job Openings

51 - 200 employees

⚕️ Healthcare Insurance

☁️ SaaS

🤖 Artificial Intelligence

Healthcare Insurance • SaaS • Artificial Intelligence

Reveleer is a healthcare technology company that specializes in providing an end-to-end platform for value-based care. Their platform leverages artificial intelligence to automate tasks, improve efficiency, and enhance patient care by consolidating risk adjustment and quality improvement workflows. Reveleer helps healthcare organizations streamline their operations through intelligent data acquisition, enhancing productivity and ensuring accurate reimbursement. With a focus on healthcare intelligence, Reveleer integrates with HIEs and EHR systems to improve care delivery and capture relevant diagnoses. They have a significant presence in the healthcare industry, working with various health plans to maximize their performance and patient outcomes.

📋 Description

• Deliver comprehensive, customer-focused training on the Reveleer platform across clinical coding, data retrieval, and analytics features • Facilitate live virtual training sessions for customers across clinical coding, data retrieval, and analytics platform features, ranging from one-on-one coaching to group sessions • Assess customer-level training needs based on project requirements, onboarding status, and performance data • Deliver interactive, role-specific training tailored to customer team structures and workflows • Provide one-on-one and small-group coaching to customers on platform functionality, coding standards, and retrieval processes • Train customers on how to access, interpret, and use Reveleer's analytics and reporting features within the platform • Partner with Learning and Development to develop customer training materials, including facilitator guides, job aids, quick-reference tools, and knowledge assessments • Work with Product and operational teams to ensure training materials reflect current platform capabilities and processes • Identify gaps in existing training resources and recommend updates based on customer feedback and performance trends • Gather feedback from training sessions and use performance data to refine training content and delivery methods • Review customer audit results and performance trends to identify re-education needs and coaching opportunities • Maintain current knowledge of clinical coding guidelines, retrieval workflows, and platform functionality • Support customers beyond initial onboarding with ongoing learning assistance and skill development • Liaise with Onboarding, Customer Success, and Operations teams to understand customer training needs • Coordinate with Product teams on platform updates and how they impact customer training • Work with Quality and Retrieval teams to ensure training aligns with compliance standards and operational expectations

🎯 Requirements

• Current or recent clinical coding certification: CPC (AAPC), RHIT, or equivalent healthcare coding certification • Minimum 3-5 years of hands-on clinical coding experience • Strong knowledge of ICD-10 and CPT coding guidelines, medical terminology, anatomy, and physiology • Understanding of coding audit processes and quality improvement methodologies • Familiarity with risk adjustment and quality coding in a healthcare operations environment • Demonstrated ability to facilitate engaging, interactive training sessions in live virtual and in-person formats • Strong presentation and public speaking skills; comfortable delivering training on camera and in virtual settings • Excellent verbal and written communication skills; ability to explain complex clinical and technical concepts clearly and concisely • Experience developing or contributing to training materials such as guides, job aids, and reference documents • Ability to adapt communication style and instructional approach to meet diverse learner needs • Experience gathering and incorporating feedback to improve training quality and outcomes • Strong listening and coaching skills; ability to build rapport with learners and support skill development • Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) • Strong computer skills with ability to learn new systems and platforms quickly • Comfortable with virtual training tools (Zoom, Microsoft Teams, LMS platforms) • Ability to navigate and understand platform-based workflows and reporting features • Detail-oriented with strong analytical skills; ability to review data and identify trends • Self-directed and highly organized; able to manage multiple training initiatives with minimal supervision • Collaborative approach; able to work effectively with cross-functional teams and diverse stakeholders • Professional demeanor; tactful communication and ability to work with customers and internal teams • Adaptability; able to adjust to changing priorities, new platform features, and evolving customer needs • Strong commitment to confidentiality and HIPAA compliance when handling customer and patient information.

🏖️ Benefits

• Competitive salary • Medical, Dental and Vision benefits • 401k with Employer Match • Generous PTO plan