
10,000+ employees
🏥 Healthcare
💼 Consulting
📦 Logistics
Healthcare • Consulting • Logistics
Revvity is a science-based solutions company that leverages innovation across life sciences and diagnostics to improve lives everywhere. The company serves a diverse customer base, including academia, pharma/biotech, clinical laboratories, and healthcare professionals. Its extensive range of products and services includes genomic analysis, clinical diagnostics, cell and gene therapy, drug discovery, precision medicine, and advanced automation solutions. Revvity is committed to empowering scientists with cutting-edge tools and comprehensive solutions to enhance research and development, diagnostics, and clinical testing. With a focus on accelerating time to market while ensuring quality, Revvity is dedicated to revolutionizing next-generation breakthroughs in healthcare and life sciences.
🔥 12 hours ago
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10,000+ employees
🏥 Healthcare
💼 Consulting
📦 Logistics
Healthcare • Consulting • Logistics
Revvity is a science-based solutions company that leverages innovation across life sciences and diagnostics to improve lives everywhere. The company serves a diverse customer base, including academia, pharma/biotech, clinical laboratories, and healthcare professionals. Its extensive range of products and services includes genomic analysis, clinical diagnostics, cell and gene therapy, drug discovery, precision medicine, and advanced automation solutions. Revvity is committed to empowering scientists with cutting-edge tools and comprehensive solutions to enhance research and development, diagnostics, and clinical testing. With a focus on accelerating time to market while ensuring quality, Revvity is dedicated to revolutionizing next-generation breakthroughs in healthcare and life sciences.
• Provide remote and on-site technical support for software applications, automation systems, and diagnostic devices installed at customer facilities and within the company laboratory • Install, configure, test, and commission software solutions, automation platforms, and diagnostic systems according to defined technical specifications and customer requirements • Perform integration activities between diagnostic instruments and Laboratory Information Systems (LIS), ensuring correct data exchange and system functionality • Support instrument validation, qualification, acceptance testing, and go-live activities for software and automation solutions • Deliver customer training on software applications, automation workflows, and system operation • Analyze customer requirements and identify opportunities for software upgrades, workflow optimization, automation enhancements, and system improvements • Collaborate with Technical Support, Automation Management, IT Management, and external manufacturers to investigate and resolve software, connectivity, and automation-related issues • Act as the primary technical interface with manufacturers’ software support organizations for escalation and resolution of complex technical issues • Ensure proper documentation and traceability of software versions, configurations, updates, and customer interventions • Support data integrity, cybersecurity, backup, and access-control practices associated with software and connected diagnostic systems • Maintain technical knowledge through continuous training on new products, software releases, automation technologies, and connectivity standards
• Bachelor's or Master's Degree in Software Engineering, Computer Engineering, Automation Engineering, Biomedical Engineering, Information Technology, or a related scientific discipline • Previous experience in technical support, laboratory software, medical devices, diagnostic instrumentation, automation systems, or information technology environments • Experience with laboratory workflows and diagnostic systems is considered an advantage • Knowledge of software installation, configuration, troubleshooting, and maintenance • Knowledge of diagnostic instrumentation and laboratory automation systems • Understanding of Laboratory Information Systems (LIS), instrument interfacing, and data communication protocols • Basic knowledge of computer networks, operating systems, databases, and cybersecurity principles • Ability to analyze and resolve software, system integration, and connectivity issues • Knowledge of quality and regulatory requirements applicable to medical devices and IVD environments • Ability to prepare and maintain technical documentation and service records • Proficiency in Microsoft Office and common software support tools • Good command of written and spoken English
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