Digital Commerce Resolution Specialist – Afternoon Hours

Job not on LinkedIn

🔥 7 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Revvity

WebsiteLinkedInAll Job Openings

10,000+ employees

🧬 Biotechnology

💊 Pharmaceuticals

⚕️ Healthcare Insurance

Biotechnology • Pharmaceuticals • Healthcare Insurance

Revvity is a science-based solutions company that leverages innovation across life sciences and diagnostics to improve lives everywhere. The company serves a diverse customer base, including academia, pharma/biotech, clinical laboratories, and healthcare professionals. Its extensive range of products and services includes genomic analysis, clinical diagnostics, cell and gene therapy, drug discovery, precision medicine, and advanced automation solutions. Revvity is committed to empowering scientists with cutting-edge tools and comprehensive solutions to enhance research and development, diagnostics, and clinical testing. With a focus on accelerating time to market while ensuring quality, Revvity is dedicated to revolutionizing next-generation breakthroughs in healthcare and life sciences.

📋 Description

• Meticulously follow SOPs to ensure that orders are processed & shipped the same day • Run dynamic reports throughout the day to identify failed/blocked EDI/cXML orders, address/resolve the reason for block, and confirm the order is clear to proceed to fulfillment. • Create and leverage cases when communicating with customers • Document reasons for order failure/block in tracking, regularly review and address root cause to avoid issues on future orders • Solve for immediate customer needs including complaints, issues, tasks, requests, or updates • Handle incoming contact from customers and customer systems (calls, email, 3rd party platforms) and ensure the customer’s need is addressed quickly and effectively • Log, classify, solve and close any issues that pop up in a timely and effective manner while keeping the customer informed throughout the process • Act as the customer facing “case owner” when the customer has reported a problem

🎯 Requirements

• SAP (Order Entry, Customer Master, Deals, invoice output settings) • Troubleshooting cXML or EDI orders • Addressing IDOC failures • Troubleshooting electronic invoices • Customer transactions over B2B marketplaces (Ariba, Coupa, Jaggaer) • SFDC case management • Meticulous attention to detail • Excellent time management • Relentless commitment to deadlines • Excellent written and verbal communication skills

🏖️ Benefits

• Private healthcare, including dental care, through Lux Med • Life and long-term disability insurance through Generali • MultiSport card and a broad range of social benefits • Christmas vouchers and subsidies for vacations and childcare • Option to borrow office equipment for your home workspace • Tuition reimbursement • Employee referral program • Internal career development opportunities across multiple business areas • Modern office facilities, including parking • Bike subsidy • CSR and sports initiatives • Relaxation, gaming, and nursery rooms • Up to 4 additional vacation days