Call Center Specialist, Healthcare

🔥 0 minutes ago

🇿🇦 South Africa – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ReWorks Solutions

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2024

🏥 Healthcare

📦 Logistics

📣 Marketing

Healthcare • Logistics • Marketing

ReWorks Solutions is a premium remote staffing company that provides rigorously vetted, native English-speaking offshore professionals from South Africa and the Philippines, managed end-to-end with white-glove onboarding, continuous coaching, performance monitoring, and HIPAA-compliant processes. They position themselves as a B2B partner for healthcare organizations and other businesses seeking client-facing and backend remote teams, promising cost savings, high retention, and compliance. ReWorks combines hands-on team management with AI-powered support to streamline hiring, scaling, and ongoing oversight of remote staff.

📋 Description

• Handle incoming and outgoing calls to prospective clients, families, and relevant stakeholders • Conduct initial client screenings and gather accurate information to determine eligibility and service requirements • Verify insurance eligibility and benefits using designated insurance portals and verification systems • Manage admissions enquiries and guide prospective clients through the intake process • Maintain accurate client records, call notes, and follow-up activities within CRM and EMR systems • Follow up with prospective clients to support admissions conversion and minimise missed opportunities • Use approved call-recording platforms to document and monitor client interactions • Monitor and respond to leads generated through social media, digital marketing, and other approved channels • Support outbound marketing and lead follow-up activities to improve client engagement • Coordinate with internal teams to ensure a smooth transition from initial enquiry to the next stage of the admissions process • Handle sensitive client information professionally and maintain confidentiality • Identify issues, resolve routine enquiries, and escalate complex cases when necessary

🎯 Requirements

• Previous experience in healthcare administration, medical admissions, patient intake, or a call centre environment • Excellent verbal and written English communication skills • Strong active listening and client engagement abilities • Accurate data-entry skills and attention to detail • Ability to manage multiple tasks while maintaining a high standard of service • Strong organisational and problem-solving skills • Ability to communicate with empathy and professionalism when handling sensitive client enquiries • Comfortable making outbound calls, following up with leads, and managing a busy workflow • Ability to work independently in a fully remote environment • Comfortable using Microsoft Office 365, including Outlook, Word, and Excel • Comfortable using CRM and EMR platforms • Comfortable using VoIP phone systems • Comfortable using word-processing and data-entry software • Comfortable using CTM or another approved call-recording platform • Comfortable using insurance eligibility and verification portals • Comfortable using client prescreening systems • Comfortable using outbound calling tools • Comfortable using social media and SEO lead-monitoring platforms • Full-time availability for 40 hours per week aligned with US Eastern Time, including Sunday coverage and a non-traditional schedule