Intake Coordinator

🔥 7 minutes ago

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ReWorks Solutions

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2024

🎯 Recruiter

🤝 B2B

Recruitment • B2B

ReWorks Solutions is a premium remote staffing company that provides rigorously vetted, native English-speaking offshore professionals from South Africa and the Philippines, managed end-to-end with white-glove onboarding, continuous coaching, performance monitoring, and HIPAA-compliant processes. They position themselves as a B2B partner for healthcare organizations and other businesses seeking client-facing and backend remote teams, promising cost savings, high retention, and compliance. ReWorks combines hands-on team management with AI-powered support to streamline hiring, scaling, and ongoing oversight of remote staff.

📋 Description

• Answer incoming calls from parents and families in a professional, empathic, and friendly manner • Gather and document intake information accurately and efficiently • Determine, using sound judgment and common sense, whether services may be appropriate based on client needs • Maintain accurate intake records and data within CRM systems • Coordinate communication with families and internal teams • Follow up with families regarding intake documentation and next steps • Maintain confidentiality and professionalism in all communications and records • Support scheduling, reporting, and administrative intake workflows • Ensure all intake cases move efficiently through the intake process • Assist with additional administrative and coordination tasks as required

🎯 Requirements

• Bachelor’s degree (BA/BS) highly preferred • Previous experience in intake coordination, customer service, healthcare administration, call handling, or administrative support preferred • Strong communication and interpersonal skills required • Must be empathic, calm, patient, and professional in communication required • Strong organizational and multitasking abilities required • Ability to use common sense and sound judgment when assessing intake needs required • Experience using basic CRM software and data capturing systems preferred • Strong attention to detail and follow-up skills • Ability to work independently in a fast-paced remote environment • Reliable internet connection and a suitable home office setup

🏖️ Benefits

• Comfortable working U.S. hours • Remote work from home