Intake & Referrals Coordinator

🔥 7 minutes ago

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ReWorks Solutions

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2024

🎯 Recruiter

🤝 B2B

Recruitment • B2B

ReWorks Solutions is a premium remote staffing company that provides rigorously vetted, native English-speaking offshore professionals from South Africa and the Philippines, managed end-to-end with white-glove onboarding, continuous coaching, performance monitoring, and HIPAA-compliant processes. They position themselves as a B2B partner for healthcare organizations and other businesses seeking client-facing and backend remote teams, promising cost savings, high retention, and compliance. ReWorks combines hands-on team management with AI-powered support to streamline hiring, scaling, and ongoing oversight of remote staff.

📋 Description

• Respond promptly to incoming referrals generated through Meta lead campaigns and referral channels • Contact prospective families via phone, email, and text messaging • Build rapport and establish trust with families through professional and compassionate communication • Guide families through the enrollment and onboarding process • Conduct intake calls and gather required client information and documentation • Clearly explain agency services, processes, and next steps to prospective clients • Maintain consistent follow-up with referrals to maximize conversion rates • Track referral status and maintain accurate records within company systems • Coordinate with internal teams to ensure smooth onboarding and service initiation • Maintain accurate intake documentation and administrative records • Support additional intake, referral, and client coordination activities as required

🎯 Requirements

• Bachelor’s degree (BA/BS) highly preferred • Previous experience as an Intake Coordinator, Intake Specialist, Referral Coordinator, Client Intake Coordinator, or similar intake-focused role required • Intake coordination experience is required • Strong customer service and client relationship management experience preferred • Exceptional communication and interpersonal skills required • Must be extremely personable, friendly, and professional in all interactions • Strong initiative and self-motivation required • Ability to work with urgency and proactively manage referral pipelines required • Strong organizational and follow-up skills required • Ability to build trust and create a positive experience for prospective families required • Strong attention to detail and administrative accuracy required • Experience working in healthcare, ABA services, behavioral health, or related environments preferred • Experience working with Meta Leads, referral management systems, or lead-generation platforms preferred • Ability to work independently in a remote environment • Reliable internet connection and a suitable home office setup

🏖️ Benefits

• Comfortable working U.S. hours • Remote work from home