Scheduler, Case Coordinator

🔥 7 minutes ago

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ReWorks Solutions

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2024

🎯 Recruiter

🤝 B2B

Recruitment • B2B

ReWorks Solutions is a premium remote staffing company that provides rigorously vetted, native English-speaking offshore professionals from South Africa and the Philippines, managed end-to-end with white-glove onboarding, continuous coaching, performance monitoring, and HIPAA-compliant processes. They position themselves as a B2B partner for healthcare organizations and other businesses seeking client-facing and backend remote teams, promising cost savings, high retention, and compliance. ReWorks combines hands-on team management with AI-powered support to streamline hiring, scaling, and ongoing oversight of remote staff.

📋 Description

• Coordinate and maintain client schedules, ensuring appropriate staffing and coverage for ABA services. • Serve as a primary point of contact for clients, families, and providers regarding scheduling and service-related inquiries. • Manage schedule changes, cancellations, and provider availability while minimizing service disruptions. • Track and monitor cases to ensure timely follow-up and resolution of scheduling or service issues. • Maintain accurate client records and documentation within company systems. • Collaborate with clinical and administrative teams to ensure smooth service delivery. • Generate reports and assist with administrative projects as needed. • Utilize scheduling and case management systems to support operational efficiency.

🎯 Requirements

• Previous experience in client-facing case coordination, scheduling, or healthcare operations. • Professional demeanor with strong communication and interpersonal skills. • Preference for a more senior-level candidate with proven experience managing complex schedules and client relationships. • Experience using CentralReach is strongly preferred. • Working knowledge of CRM systems and case management software. • Proficiency in Microsoft Office Suite (Excel, Outlook, Word, Teams). • Experience using Monday.com or similar project management platforms. • Strong organizational skills with exceptional attention to detail. • Ability to prioritize tasks, solve problems independently, and work effectively in a fast-paced environment. • - Preferred Qualities • Proactive and solutions-oriented mindset. • Strong customer service and relationship-building skills. • Ability to remain calm and professional under pressure. • Dependable, organized, and highly accountable. • Experience within the ABA, healthcare, or behavioral health industry is a plus.

🏖️ Benefits

• Comfortable working U.S. hours • Remote work from home