Technical Consultant

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Rezolve AI

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

🤖 Artificial Intelligence

☁️ SaaS

🏢 Enterprise

💰 $11M Series A - Rezolve AI on 2023-02

Artificial Intelligence • SaaS • Enterprise

Rezolve AI is an enterprise software company that builds agentic AI solutions to automate IT and HR support. Its platform deploys specialist AI agents (chat, voice, search) and automations that integrate with existing ITSM and enterprise systems to resolve L1 support, create/manage tickets, and provide omnichannel, auditable assistance. Rezolve. ai offers SaaS products for AI-powered help desks, voice-based ticketing, enterprise search, and AI Ops to reduce support costs, accelerate resolution, and improve employee experience.

📋 Description

• Lead end-to-end implementation of the platform for leading online retailers, working with customers to gather and analyse business, technical, and data requirements, and supporting solution design including data models, integrations, and API usage • Guide customers through onboarding, testing, and go-live phases, ensuring smooth platform adoption and producing clear client-facing and internal technical documentation throughout • Provide day-to-day technical consulting and support post go-live, assisting customers with platform configuration, troubleshooting, and ongoing improvements • Support customers in evolving their use of the platform by implementing technical enhancements and providing guidance on platform capabilities, data structures, integrations, and best practices • Drive optimisation initiatives by applying technical knowledge to address evolving customer needs and improve platform performance • Deliver training and enablement sessions to both business and technical stakeholders, ensuring teams are equipped to maximise platform value • Maintain strong, trusted relationships with customer stakeholders across all phases of implementation and ongoing engagement • Collaborate closely with Customer Success, Product, Sales, and other internal teams to ensure successful delivery and continued platform adoption

🎯 Requirements

• Digital or Technical Consulting experience within a SaaS or eCommerce environment • Strong proficiency in Gen AI to drive faster and more efficient outcomes • Strong analytical and problem-solving skills • Experience working with structured data formats such as XML, CSV, or JSON • Strong understanding of APIs, integrations, and modern SaaS architectures • Experience working with technical integrations, scripting, development environments, or DevOps practices • Understanding of how technical configuration and optimisation of digital platforms can drive improvements in key business KPIs • Excellent client-facing communication and presentation skills • Ability to translate business requirements into technical solutions

🏖️ Benefits

• Be part of an innovative and fast growing global company at the forefront of AI-powered commerce • Work with a dynamic and collaborative team shaping the future of AI, commerce, and customer engagement • Opportunity to make significant impact on the company's digital growth strategy