Senior Manager, Client Engagement

Job not on LinkedIn

🕒 March 19

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟠 Senior

👔 Manager

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Right Side Up

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤝 B2B

🛍️ eCommerce

Marketing • B2B • eCommerce

Right Side Up is a strategic marketing growth agency offering tailored solutions and marketing expertise for companies across different stages of business growth, including early stage startups, high-growth companies, and enterprise organizations. The company specializes in a diverse range of marketing services such as growth and marketing strategy, paid social and search, B2B advertising, affiliate marketing, SEO, lifecycle marketing, content marketing, influencer marketing, and more. Right Side Up sets itself apart by providing flexible agency teams, freelancers, and full-time employees tailored to meet the specific needs of their clients, ensuring rapid talent turnaround and no long-term contract commitments. Their innovative approach leverages deep marketing experience and proprietary technology to deliver impactful and customized growth strategies.

📋 Description

• Build strong relationships with your client stakeholders across a portfolio of Enterprise clients • Develop a deep understanding of the client business, marketing strategy, and growth goals • Own the health and success of your client portfolio by developing and deploying strategies that drives high engagement, satisfaction and retention • Lead client and consultant communications through structured outreach and engagement check-ins • Monitor consultant utilization and engagement effectiveness, identify risks and execute mitigation strategies • Advocate for clients internally, surfacing client feedback and influencing product and process improvements • Collaborate with the Marketing Strategy team to identify and drive expansion opportunities • Navigate and resolve difficult client situations quickly and constructively with a solutions-oriented mindset while preserving client relationships

🎯 Requirements

• 6-10 years of experience in marketing, consulting, client services, or account management • Experience in fast-moving services environments (agency, consulting, tech, etc.) • Strong relationship management skills and the ability to build trust with a wide range of stakeholders • Demonstrated leadership in driving client success among a range of clients • Growth marketing experience in channels such in performance marketing or CRM/lifecycle • A highly organized operator who can manage multiple engagements with a high attention to detail • Strong problem-solving instincts and the ability to navigate challenging situations thoughtfully and proactively • Fluency with AI and ability to identify and implement points of leverage • Comfortable working independently in an environment that is fast-paced, evolving, and collaborative • Excellent communication skills — both written and verbal

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development