Senior Product Manager, PBM Member Experience

🕒 May 27

🗽 New York – Remote

🗽 New York – Remote

💵 $146k - $200k / year

⏰ Full Time

🟠 Senior

✅ Product Manager

🦅 H1B Visa Sponsor

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Rightway

WebsiteLinkedInAll Job Openings

201 - 500 employees

⚕️ Healthcare Insurance

☁️ SaaS

🤝 B2B

💰 $100M Series C on 2021-03

Healthcare Insurance • SaaS • B2B

Rightway is a healthcare company focused on providing care navigation and pharmacy benefits management solutions. It specializes in helping employers and health systems lower healthcare costs and improve outcomes through personalized, proactive clinical support and transparent pharmacy benefits management. Rightway offers a human-first approach, providing real-time, one-on-one support to members to help them make better healthcare decisions and navigate the complexities of healthcare systems. The company aims to reduce healthcare costs while improving employee satisfaction with healthcare services.

📋 Description

• Own and evolve the vision for Rightway’s digital pharmacy experience, keeping members at the center of every product decision. • Build intuitive, engaging features—like drug search, cost transparency, benefits clarity, and personalized reminders—that turn complex pharmacy benefits into simple member experiences. • Partner closely with design, engineering, and clinical experts to create elegant solutions that balance usability with operational and regulatory needs. • Use experimentation, analytics, and member feedback to continually improve adoption, satisfaction, and outcomes. • Inspire the team with insights about member behavior and trends in digital health, translating them into actionable roadmaps. • Lead and mentor an Associate Product Manager, fostering a culture of creativity, empathy, and data-driven decision making. • Stay curious—explore how AI, digital retail, and consumer health innovations can push our member experience forward.

🎯 Requirements

• 4+ years of product management experience, ideally blending consumer product and healthcare expertise. • Strong track record of shipping B2C experiences that drive engagement and habit formation. • Comfortable with experimentation, behavioral design, and data-driven optimization. • Excellent communicator and collaborator; able to rally engineers, designers, and clinicians around the member voice. • Passionate about building healthcare experiences that are as intuitive and delightful as the best consumer apps. • Background in digital retail pharmacy or PBM member experiences. • Experience with regulated markets (Medicare) or pharmacy data standards. • Hands-on exposure to AI-powered product development or prototyping. • Advanced degree in a relevant field (MBA, MPH, technical discipline).

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development