Director, Product and Services

Job not on LinkedIn

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Rimini Street

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

🏢 Enterprise

☁️ SaaS

🔐 Security

Enterprise • SaaS • Security

Rimini Street is a global leader in enterprise software support and services, providing end-to-end support solutions for mission-critical systems. The company specializes in reducing support costs, filling technology skills gaps, and providing strategic roadmap guidance to extend the life of ERP investments and enable business growth. With offerings that include managed and professional services, security solutions, interoperability, and compliance services, Rimini Street supports widely-used enterprise software such as Oracle, SAP, Salesforce, Microsoft, and more. By leveraging its extensive in-house engineering talent, Rimini Street offers clients unparalleled support, ensuring high satisfaction levels and cost savings.

📋 Description

• Provide overall leadership for multiple global Product Services delivery teams, with engineers and delivery resources distributed across North America, EMEA, Latin America, and Asia Pacific. • Build, grow, and develop a strong, cohesive Product Services organization, including monitoring skill requirements, supporting sourcing and hiring, leveraging industry relationships to attract top talent, and developing team capabilities. • Drive operational metrics, processes, and governance to ensure the organization delivers high-quality services, operates efficiently, and scales effectively. • Manage client escalations during security incidents, providing timely assistance, leadership, and clear communication to support coordinated resolution activities. • Work directly with clients’ security teams, SOC teams, and executive stakeholders to manage active security situations, align response actions, and support effective communication between client and Rimini Street teams. • Utilize AI and automation to improve implementation support services, enhance delivery efficiency, reduce manual effort, and improve client outcomes.

🎯 Requirements

• 15+ years relevant experience delivering complex projects at a Corporate / Enterprise level • Track record building teams for optimal delivery of repeatable projects • Global leadership experience managing a diverse team in multiple geographies • Demonstrable history solving complex problems • Bachelor's degree in computer science or related field or equivalent experience • Cybersecurity certifications such as CISSP, CISA, CISM, or equivalent security certifications are desired; if not currently held, the candidate should be willing to complete an appropriate certification within the next 18–24 months. • Experience with Salesforce and Financial Force or other Professional Services Automation software.

🏖️ Benefits

• Exceptional Leadership skills • The ability to develop relationships based on trust, confidence and respect with customers and colleagues • Paid time off • Professional development opportunities