Security Product Services Engineer

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Rimini Street

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

🏢 Enterprise

☁️ SaaS

🔐 Security

Enterprise • SaaS • Security

Rimini Street is a global leader in enterprise software support and services, providing end-to-end support solutions for mission-critical systems. The company specializes in reducing support costs, filling technology skills gaps, and providing strategic roadmap guidance to extend the life of ERP investments and enable business growth. With offerings that include managed and professional services, security solutions, interoperability, and compliance services, Rimini Street supports widely-used enterprise software such as Oracle, SAP, Salesforce, Microsoft, and more. By leveraging its extensive in-house engineering talent, Rimini Street offers clients unparalleled support, ensuring high satisfaction levels and cost savings.

📋 Description

• Installation, configuration and troubleshooting of security products using the repeatable project plans under the guidance of Security Solutions Architects. • Work with the client’s IT teams to integrate the solution with various SIEM solutions • Provide complete post-implementation monitoring and provide various weekly/monthly/quarterly reports for the client as defined in the signed SOW. • Document various client implementation configurations and keep the configuration documents up to date. • Assist the client’s Primary Support Engineer and the account managers with the data to be shared with the client for various business reviews. • Work with the Onboard Project Managers (OPMs) to provide the status of the projects during the initial implementation stages. • Manage the security products related support cases for proper and timely updates in accordance to the SLAs for various clients. • Manage the product issue log and work with the Senior Solutions architects to provide the needed assistance for troubleshooting of product specific issues. • Create and manage the status updates for project plans utilizing the templates for all security products related projects for general product onboarding, professional services and managed services maintaining Rimini Street´s high standard SLAs and quality. • Self-training to learn the new security products for efficient implementation and support.

🎯 Requirements

• 3+ years relevant experience with IT procedures • 3+ years’ experience with DataCenter Operations both in house and outsourced • 3+ years’ experience with software installation, configuration and troubleshooting. • Good understanding of various tiers of technology stacks e.g., network, application servers, database servers, etc. • Installation and configuration experience of various types of software following Installation & configuration manuals. • Good trouble-shooting skills and tenacity in problem solving • Good customer service skills and the ability to build long term, successful working relationships with Clients • Proven experience as a key contributor for various IT projects, ensuring overall success of professional and managed services. • Experience with installation and configuration of new products following the product documentation and best practices • Good understanding of Industry leading security solutions and implementations architectures for products like Database Activity Monitoring, Application Monitoring and virtual patching. • Good understanding of generic IT infrastructure in public clouds like AWS, Azure and GCP as well as private cloud providers with global and local scale • Experience in following managed services or professional services offering and meeting contractual SLAs. • Consulting background supporting various clients. • Knowledge of IT security concepts and practices such as virtual patching, cloud security, encryptions, identity management.

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off