Senior Support Engineer, SAP Basis

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Rimini Street

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Rimini Street is a global leader in enterprise software support and services, providing end-to-end support solutions for mission-critical systems. The company specializes in reducing support costs, filling technology skills gaps, and providing strategic roadmap guidance to extend the life of ERP investments and enable business growth. With offerings that include managed and professional services, security solutions, interoperability, and compliance services, Rimini Street supports widely-used enterprise software such as Oracle, SAP, Salesforce, Microsoft, and more. By leveraging its extensive in-house engineering talent, Rimini Street offers clients unparalleled support, ensuring high satisfaction levels and cost savings.

📋 Description

• Provide exceptional remote-based support for mission-critical SAP applications as part of the global customer support team • Research, troubleshoot, and support multiple SAP modules for global clients • Diagnose serious issues and develop, test, package, and deliver fixes in complex, integrated, highly configured environments • Solve complex customer issues using methodical troubleshooting and expert SAP application knowledge • Work closely with customers daily to understand needs, support business change, and deliver a high-quality customer experience • Provide remote functional support and training for specialist SAP modules • Support client customizations and share implementation and best-practice advice • Develop application break fixes for critical product defects • Create scripts to identify, analyze, and correct data issues • Manage assigned accounts as a technical/functional advisor • Provide hands-on assistance using proprietary tools in test environments or through remote client connectivity • Contribute proactively to a 24x7x365 support organization, including flexible evening, weekend, and holiday hours and monitoring email outside standard business hours • Collaborate with team members in a virtual team environment • Contribute to knowledge-sharing methodologies, diagnostic tools, and creative processes to improve client experience • Perform other job-related duties and responsibilities as assigned

🎯 Requirements

• 10+ years of relevant all-round SAP experience, particularly with SAP Basis • System administration experience with at least two of Linux, Solaris, AIX, HP-UX, or Windows • Working knowledge of Oracle, MS-SQL, DB2, Sybase, or SAP HANA databases • Expertise in SAP HANA in-memory platform core technology, including architecture, landscape design, installation, upgrades, performance tuning, and system migration • Good experience with SLT installation and technical configuration • Experience with database sizing and database performance • Client-facing support skills • Track record of successful roles in several SAP implementation or upgrade projects • Deep understanding of supporting business processes • Analytical and logical problem-resolution skills • Expertise with S/4HANA, including full life-cycle implementation, configuration, and administration • Knowledge of maintenance and patching mechanics and SAP architecture • Demonstrable history solving complex problems across multiple modules • Fluent English speaking, reading, and writing required • Ability to work remotely from a home-based office in a virtual environment • Excellent interpersonal, presentation, and communication skills • Strong troubleshooting, problem-solving, customer-support, and relationship-building skills • Strong knowledge of application functionality, tables, and relationships • Deep knowledge of SAP customization and extension methodologies • Ability to work independently and as part of a team • Ability to work calmly and professionally in high-pressure situations • Bachelor's degree in Computer Science or related field, or equivalent experience • SAP certification(s) preferred • Experience with SAP SWPM tool nice to have

🏖️ Benefits

• Compensation, bonuses, and benefits • Diverse and inclusive environment • Rimini Street Foundation community and philanthropic initiatives