VP, Client Engagement

🔥 15 hours ago

🇺🇸 United States – Remote

💵 $300k - $400k / year

⏰ Full Time

🔴 Lead

👔 Vice President

🦅 H1B Visa Sponsor

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Rimini Street

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

🏢 Enterprise

☁️ SaaS

🔐 Security

Enterprise • SaaS • Security

Rimini Street is a global leader in enterprise software support and services, providing end-to-end support solutions for mission-critical systems. The company specializes in reducing support costs, filling technology skills gaps, and providing strategic roadmap guidance to extend the life of ERP investments and enable business growth. With offerings that include managed and professional services, security solutions, interoperability, and compliance services, Rimini Street supports widely-used enterprise software such as Oracle, SAP, Salesforce, Microsoft, and more. By leveraging its extensive in-house engineering talent, Rimini Street offers clients unparalleled support, ensuring high satisfaction levels and cost savings.

📋 Description

• Own the client lifecycle across the North America installed base • Ensure clients receive measurable value from Rimini Street while expanding adoption of full services portfolio • Lead Directors of Client Engagement and Senior Engagement Managers • Actively manage accounts to identify at risk clients • Grow revenue with existing clients by building disciplined cross-sell pipeline • Develop scalable cross-sell programs and account planning disciplines across the portfolio • Drive growth, value realization, and partnership with strategic clients

🎯 Requirements

• 15+ years of experience in enterprise software, technology services, customer success, account management, or client-facing revenue leadership roles • 8+ years of leadership experience managing customer-facing, quota-bearing, account management, customer success, or client engagement teams • Significant experience in post-sales customer-facing roles • 5+ years of experience selling technology services including software Support, Managed Services and/or Professional Services • Experience driving renewals, retention, adoption, customer value realization, and expansion of recurring support and services contracts within complex enterprise accounts • Proven track record in helping clients leverage their IT solutions to meet business objectives • Experience managing customer-facing teams across multiple regions or verticals

🏖️ Benefits

• Medical, Dental, and Vision insurance • Disability insurance • Paid Parental Leave • 401(k) program • Generous Paid time off (PTO)