Revenue Operations Manager

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🔥 7 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💹 Revenue Operations

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Ripjar

WebsiteLinkedInAll Job Openings

51 - 200 employees

💸 Finance

📋 Compliance

🤖 Artificial Intelligence

Finance • Compliance • Artificial Intelligence

Ripjar is a company focused on countering financial crime through advanced data analytics and artificial intelligence solutions. Their Labyrinth platform offers services in name screening, adverse media screening, threat investigations, and data fusion, targeting industries such as banking, financial services, and gaming. The platform allows institutions to enhance their KYC and AML operations by automatically identifying risks from various data sources. Ripjar supports global companies and governments in detecting and responding to criminal behaviors such as money laundering, bribery, and fraud. Their solutions enable users to integrate and fuse structured and unstructured data, providing a comprehensive view of threats. By leveraging advanced automation and machine learning, Ripjar delivers real-time alerts and insights for threat intelligence and compliance.

📋 Description

• Own the annual planning cycle end-to-end, including capacity, territories, quotas and compensation, and align this with the wider commercial plan across Marketing and Customer Success. • Lead the design, deployment and governance of AI workflows and agents across the commercial team and within RevOps's own operations. • Run a continuous cycle of evaluating, piloting, scaling and retiring tools, and prove the business impact of each. • Lead the change programme that lands new processes, tools and AI workflows across the commercial team, including communication, training, adoption metrics and reinforcement. • Own the commercial data model, governance and quality standards that make our reporting trustworthy and our AI agents reliable. Own the wider commercial tech stack: Salesforce and the surrounding tools: including selection, negotiation, implementation and supplier management. • Define, run and lead the operating cadences that hold the commercial team to account: pipeline reviews, forecasting, win/loss reviews and QBRs. • Monitor process compliance, surface non-adherence and bottlenecks to leadership, and maintain standards when under pressure. • Define and instrument the commercial KPIs that matter to leadership and the board, including pipeline efficiency, CAC payback, NRR, gross retention and forecast accuracy. Drive measurable improvements against benchmarks. • Own pricing frameworks, deal desk and discount governance, ensuring consistent application across deals and protecting commercial margin. • Develop and maintain the Sales Playbook, and support the planning and delivery of company kick-off and enablement events. • Deliver the monthly, quarterly and board-level reporting cadence, producing the data narratives that arm leadership with credible, defensible stories to take to the board.

🎯 Requirements

• Demonstrated experience leading commercial transformation in an enterprise software scale-up, including at least one full annual planning cycle owned end-to-end. • A track record of designing, deploying and measuring AI workflows in a commercial setting, both for the commercial team and within RevOps itself, including data preparation, governance and driving adoption. • Proven experience leading change management across a commercial team, with the ability to translate complex process and technology change into clear, actionable messaging for different audiences. • A strong grounding in modern commercial KPIs and benchmarking, including pipeline efficiency, CAC payback, NRR, gross retention, magic number and forecast accuracy. • Strong presentation and data-storytelling skills, with an instinct for the narratives leadership needs to take to the board each quarter: and the discipline to back them with credible numbers. • A good working knowledge of sales compensation design and practices. • The confidence and commitment to hold the commercial team to account on process discipline: comfortable challenging senior peers and raising difficult issues with confidence when standards slip. • Excellent interpersonal skills, with the ability to build credible relationships across all levels and functions, including the executive team. • A proven ability to prioritise effectively, delegate admin work and manage agencies, so that the role stays focused on strategic impact rather than getting pulled into operational firefighting. • Comfort managing multiple demands and adapting to shifting priorities, ambiguity and rapid change. • Fluency with at least one sales methodology, such as MEDDIC, Sandler or Miller Heiman, alongside familiarity with signal-based and ABM-driven GTM motions. • Expert knowledge of Salesforce (certification desirable), with hands-on experience of the wider AI-native commercial stack (for example Clari, Gong, Outreach, Clay or equivalent). • Strong analytical skills, with confidence in SQL, BI tooling (Tableau, Looker or similar) and financial and revenue modelling. Advanced Excel is assumed.

🏖️ Benefits

• Competitive base salary per year DOE • Fully remote working • 25 days annual leave + your birthday off, rising to 30 days after 5 years of service • Full Christmas shutdown • 35 hour working week • Flexible working hours • Life assurance • Company Share Scheme • Private Family Healthcare • Employee Assistance Programme • Company contributions to your pension • Enhanced maternity/paternity pay • The latest tech including a top of the range MacBook Pro • Offices equipped with well-stocked pantries with food, snacks and drinks when in the office