VIP CRM Team Lead

Job not on LinkedIn

🔥 39 minutes ago

🌐 Poland, Ukraine – Remote

🇵🇱 Poland – Remote 🇺🇦 Ukraine – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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RISK

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🎯 Recruiter

Recruitment

RISK is a company whose website content indicates a careers site and recruitment portal. The site provides cookie management and privacy information, job listings, and an employee login; the careers platform appears to be powered by Teamtailor. The visible content focuses on hiring and candidate/employee access rather than specific products or industry verticals.

📋 Description

• Manage the VIP CRM team, including task allocation, priorities, and day-to-day workflow • Build and develop the VIP customer lifecycle across communication, promo, reactivation, and pre-VIP activities • Create promo plans and coordinate their execution within the team • Develop VIP segmentation and approaches for different player groups • Track CRM and financial metrics on a weekly and monthly basis and use them to decide which activities to scale, adjust, or stop • Review and improve existing CRM processes and team workflows • Coordinate CRM initiatives with Product, VIP Support, Content, Casino, and other teams • Research competitors and propose new CRM and VIP initiatives

🎯 Requirements

• 2–3+ years of CRM experience in iGaming • Previous experience managing a CRM or related team • Strong understanding of lifecycle communication, segmentation, retention, and promo mechanics • Experience working with CRM and financial metrics and using data to make business decisions • Ability to create and evaluate promo plans based on performance data • Strong understanding of customer lifecycle and how CRM activities impact product metrics • Experience working with CRM platforms and established CRM processes • Ability to independently identify process gaps, propose improvements, and drive implementation • Experience working cross-functionally with Product and other business teams • Intermediate English • Experience working with VIP audiences, including deeper segmentation, personalized communication, and high-value players (plus)

🏖️ Benefits

• Children Allowance • Mental Health Support • Sport Activities • Language Courses • Automotive Services • Veterinary Services • Home Office Setup Assistance • Dental Services • Books and Stationery • Training Compensation • Massage