Sphera
1001 - 5000 employees
Founded 1989
☁️ SaaS
🏢 Enterprise
📋 Compliance
SaaS • Enterprise • Compliance
Sphera is a leading provider of enterprise sustainability management software, data, and consulting services. It offers solutions that enable organizations in sectors like Chemicals, Oil & Gas, Industrials, and Financial Services to manage their sustainability goals effectively. Sphera's offerings include the SpheraCloud platform, which focuses on Environment, Health, Safety & Sustainability (EHS&S) management, operational compliance, and risk management. The company's software and consulting services are designed to help organizations improve their safety, mitigate risks, reduce costs, and build resilience. By providing an integrated 360-degree view of sustainability and performance management, Sphera assists companies in meeting regulatory reporting requirements and achieving their sustainability objectives.
Customer Success Operations Analyst
🔥 0 minutes ago
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Sphera
1001 - 5000 employees
Founded 1989
☁️ SaaS
🏢 Enterprise
📋 Compliance
SaaS • Enterprise • Compliance
Sphera is a leading provider of enterprise sustainability management software, data, and consulting services. It offers solutions that enable organizations in sectors like Chemicals, Oil & Gas, Industrials, and Financial Services to manage their sustainability goals effectively. Sphera's offerings include the SpheraCloud platform, which focuses on Environment, Health, Safety & Sustainability (EHS&S) management, operational compliance, and risk management. The company's software and consulting services are designed to help organizations improve their safety, mitigate risks, reduce costs, and build resilience. By providing an integrated 360-degree view of sustainability and performance management, Sphera assists companies in meeting regulatory reporting requirements and achieving their sustainability objectives.
📋 Description
• Support the implementation and ongoing management of Vitally. • Create and maintain customer health scores, lifecycle stages, and customer segments. • Configure playbooks, workflows, alerts, and automation rules. • Maintain account and user data integrity within Vitally. • Monitor integrations between Vitally, CRM, product usage platforms, support systems, and data warehouses. • Build and maintain dashboards for Customer Success leadership. • Document Customer Success processes and workflows. • Partner with Customer Success Managers, Revenue Operations, Product, and Engineering teams.
🎯 Requirements
• Bachelor's degree or equivalent experience in Business, Analytics, Information Systems, Operations, or a related field. • 0–3 years of experience in Customer Success, Business Operations, Revenue Operations, Data Analytics, or SaaS environments. • Strong analytical and problem-solving skills. • Proficiency in Excel or Google Sheets. • Excellent communication and organizational skills. • Strong attention to detail and ability to manage multiple priorities.
🏖️ Benefits
• Health insurance • Retirement plans • Paid time off
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