Senior Implementation Consultant

🔥 11 hours ago

🌐 Spain, United Kingdom – Remote

🇪🇸 Spain – Remote 🇬🇧 United Kingdom – Remote

⏰ Full Time

🟠 Senior

🛠️ Implementation Specialist

👻 Ghost score 10%

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Rithum

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1997

🛍️ eCommerce

📣 Marketing

🤖 Artificial Intelligence

eCommerce • Marketing • Artificial Intelligence

Rithum is a comprehensive e-commerce platform designed to empower brands, retailers, and suppliers to effectively launch and scale their businesses. Offering a variety of solutions including multichannel marketing, fulfillment management, and AI-driven supplier discovery, Rithum helps users optimize their online presence and streamline operations across a vast network of marketplaces. With a focus on flexibility and efficiency, Rithum aims to transform commerce by creating profitable and engaging shopping experiences.

📋 Description

• Lead technical discovery and solution design during late-stage sales engagements for strategic clients • Develop complex implementation plans and ensure seamless handoffs to delivery and support teams • Own technical implementation and optimization of high-impact client projects • Customize solutions to meet unique business requirements • Serve as primary technical contact for advanced software, product data feed, API integration, and FTP issues • Provide expert-level platform training and consultation to client stakeholders • Partner with Sales, Product, Engineering, and Client Success • Mentor and coach junior Client Success Engineers • Drive cross-functional initiatives improving internal processes, workflows, and client engagement practices • Develop webinars, videos, and documentation for onboarding and education at scale • Use AI for implementation planning, client documentation, troubleshooting research, and enablement content • Communicate complex technical concepts to technical and non-technical stakeholders • Represent client needs in product feedback loops with Product Management • Own high-risk client situations and ensure proactive intervention and resolution

🎯 Requirements

• 3+ years of experience in a client-facing technical role within SaaS, with a focus on onboarding or solution engineering for enterprise-level clients • Fluent in both written and spoken English • Deep experience with product data feed formats (XML, TXT, CSV, JSON) and FTP protocols • Advanced expertise in REST and SOAP API integrations and troubleshooting • Strong working knowledge of Excel and HTML • Demonstrated ability to manage multiple complex client projects simultaneously • Excellent problem-solving, time management, and prioritization skills • Strong communication and presentation skills for technical and non-technical audiences • Proven ability to document processes and create technical enablement materials • Ability to thrive in a fast-paced, dynamic environment and adapt to evolving priorities • Experience using AI tools such as ChatGPT, Microsoft Copilot, or Claude • Bachelor's degree in computer science, Information Technology, or a related field (preferred) • 5+ years of experience in a client-facing technical role within SaaS (preferred) • Additional language proficiency (plus) • Experience with enterprise clients and/or e-commerce industry • Familiarity with remote-based training tools • Project Management experience or certification such as PMP or Agile • Experience developing online technical training content • Ability to work independently and lead initiatives • Up to 10% travel required

🏖️ Benefits

• Medical, Dental and Psychology benefits • Life insurance and disability benefits • Competitive time off package with 25 Days of PTO, 8 Company-paid Holidays, 5 paid floating holidays (new in 2026!), 2 Wellness days and 1 Paid Volunteer Day • Voucher program for Transportation, Meals & Childcare • Remote Working Stipend: €40/month automatically applied in payroll • Access to tools to support your wellbeing such as the Calm App and an Employee Assistance Program • Professional development stipend and learning and development offerings • Charitable contribution match per team member • Remote-first working conditions • Comprehensive benefits and wellness plans • Industry-competitive compensation and total rewards benefits