Senior Performance Consultant

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Riverbed Technology

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2002

🏢 Enterprise

☁️ SaaS

🔧 Hardware

Enterprise • SaaS • Hardware

Riverbed Technology is a provider of network and application performance solutions that help organizations monitor, accelerate, and optimize digital experiences across hybrid, cloud, and on-premises environments. Riverbed offers software, appliances, and cloud/SaaS services for WAN optimization, observability, and digital experience management to improve enterprise performance for customers and employees.

📋 Description

• Analysing and understanding customer’s IT organization, requirements and processes, and using this knowledge to assist in achieving full adoption and utilization of Riverbed’s solutions to maximize ROI and business value • Addressing and resolving complex operational issues escalated from lower support tiers using Riverbed solutions. • Developing and implementing Riverbed solutions to resolve identified problems, often involving system configuration changes, software updates, dashboard creation or application onboarding. • Working closely with customer support teams, developers, and other vendors to coordinate efforts and ensure effective problem resolution using Riverbed Solutions. • Providing specialized planning and design expertise in digital experience monitoring, application performance troubleshooting and/or optimization and end user performance analysis • Contributing to the creation and maintenance of Riverbed knowledge base articles, documentation, and troubleshooting guides to improve support efficiency • Identifying potential monitoring problems and vulnerabilities before they impact users and implementing preventative measures. • Monitoring Riverbed system performance, identifying potential issues, and performing necessary maintenance to ensure optimal system functionality. • Providing guidance and training to customer Level 1 and Level 2 support teams to enhance their technical skills and knowledge with Riverbed solutions. • Identifying opportunities to improve Riverbed system performance/efficiency and implementing necessary changes. • Earning a Trusted Advisor status with customers to provide a vision around DEX maturity and best practices. • Producing Riverbed-based solutions to fulfil customer needs within budget and schedule constraints. • Ability to form and create successful ongoing relationships and collaboration across internal Riverbed teams, partner community and customer teams. • Managing communications of a technical nature to all stakeholders (customers, partners, approved subcontractors and account managers).

🎯 Requirements

• Bachelors, or master’s degree in computer science or equivalent professional experience • Minimum of 3+ years of professional experience in an IT operations support role with a focus on advanced technical issues ideally in application engineering & operations, relating to Application Performance Management and End User Experience solutions. • Technical problem-solving & troubleshooting skills with demonstrated ability to learn quickly • Excellent speaking, business writing and presentation skills. • Ability to communicate & present effectively at all levels up to senior management & C-Suite, with technical and non-technical audiences. • Based locally in India.

🏖️ Benefits

• Flexible workplace policies • Employee resource groups • Learning and development resources • Career progression pathways • Community engagement initiatives • Global employee wellness programs