Customer Service Manager – Iowa/Midwest Territory

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🕒 May 1

🌾 Iowa – Remote

🌾 Iowa – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Riverhead Resources

WebsiteLinkedInAll Job Openings

51 - 200 employees

Riverhead Resources provides valuable business services to entrepreneurs and intrapreneurs to achieve their business' potential. Our dedication to helping build great businesses is proven by our track record. Through our experience, we know great entrepreneurs and intrapreneurs can be jack-of-all-trades, but they desire to focus on their core strengths. Riverhead Resources exists to offer you the support services you need, whether you need to utilize all of our services or just one. Simply put, we want to provide you effective, cost-efficient solutions so you can do what you do best.

📋 Description

• Grow and nurture strong customer relationships with leaders across your assigned accounts, serving as their go-to resource and strategic advisor • Dive into your customers’ business—their objectives, operations, challenges, and competitive landscape—to uncover opportunities to elevate their experience and drive mutual growth • Develop and execute tailored account plans that bring together the right internal expertise and resources to exceed expectations • Orchestrate cross-functional collaboration (Commercial, Supply Chain, Logistics, Mechanical Service, and more) to ensure smooth delivery of products and services and to quickly resolve any issues • Stay ahead of trends and performance indicators, proactively recommending solutions that strengthen partnerships and increase lifetime value • Anticipate the ever-changing needs of customers, offering proactive insights and solutions before they ask • Spot and champion opportunities for new products, services, or process improvements that enhance customer experience and deliver measurable value • Evaluate pricing needs and profitability levers, supporting competitive yet sustainable pricing strategies for each customer • Build a strong internal and external network to support account activities and deepen collaboration across the organization • Be the “voice of the customer”, sharing meaningful insights with Product, Marketing, and cross-functional teams to fuel innovation and continuous improvement • Bring our company values to life in every interaction—with customers, colleagues, and community partners • Take on additional opportunities and responsibilities that contribute to team success

🎯 Requirements

• Bachelor's degree or equivalent experience in a relevant field (e.g., Business Administration, Marketing, Supply Chain Management) • Proven track record in account management, customer service, or related roles • Strong communication and interpersonal skills, capable of tailoring style and approaching both low-volume customers and complex, high-visibility corporate clients • Strong problem-solving and analytical abilities • Ability to manage multiple priorities and work collaboratively across teams • Customer-centric mindset with a passion for delivering exceptional service • Knowledge of the industry and competitive landscape is preferred.

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development