Coordinator, Program Operations – East Programs

🔥 3 minutes ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $23 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

📋 Program Manager

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Road Scholar

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1975

📚 Education

🤝 Non-profit

👥 B2C

Education • Non-profit • B2C

Road Scholar is a not-for-profit organization that offers educational travel and lifelong-learning adventures for adults (primarily age 50+), combining guided, themed trips around the world with online lectures and community programs. Founded in 1975 as Elderhostel, it provides multi-day learning-focused travel, resources like financial aid and solo-traveler support, and curated collections of trips spanning hundreds of destinations and special-interest topics.

📋 Description

• Serve as a key resource, supporting multiple Operations Managers on up to 25 program itineraries, spanning diverse product lines and program types. • Manage and balance multiple timelines and deadlines simultaneously, ensuring accuracy, organization, and timely delivery of program needs. • Independently manage the coordination and confirmation of program logistics, including hotel accommodations, field trips, transfers, meals, special needs and additional program staff for 25+ assigned programs. • Support the negotiation and vendor management of contracts and agreements for services, adhering to each program and vendor budget. • Independently respond to complex customer service requests with clear and timely communication, addressing program questions and special requests. • Focus on providing effective solutions while supporting and encouraging participant enrollments. • Daily analysis of enrollments and space allotments on programs, ensuring optimal use of capacity in keeping with contractual deadlines • Independently assess and resolve program issues by reviewing, troubleshooting, triaging, and implementing necessary changes before and during program execution; exercise sound judgment to determine when to escalate complex situations. • Assist on pre-program briefings with on-site program staff • Post program review and reconciliation of financial details and invoices for vendors, staff and other program expenses • Work closely with the Program Administration and Program Services teams to ensure the materials and reports are created and distributed on time and with the highest level of accuracy. • Develop comprehensive knowledge of program content and destinations to serve as a go-to resource for assigned regions. • Will be required to attend and work on certain programs related to the position • Ability to manage and maintain work in multiple systems • Moderate travel and some evening and weekend work required • Additional duties assigned

🎯 Requirements

• Bachelor's Degree preferred or equivalent experience • Organized professional with 1-2 years relevant experience • Pro-active, motivated individual who is results-oriented • Experience in a fast-paced business environment with the ability to manage multiple or competing priorities and meet tight deadlines. • Strong relationship management skills with a focus on proactively identifying and resolving issues in collaboration with internal and external stakeholders. • Analytical skills and high attention to detail is essential • Excellent verbal/written communications, interpersonal, and problem solving skills • Ability to work collaboratively in a multi-functional team environment • Strong system skills; comfortable in a complex environment

🏖️ Benefits

• Medical, Dental and Vision Insurance (with a substantial employee subsidy!) • 403(b) Retirement Plan with a company match of 5% after 1 year of employment! • Up to 20 days of PTO annually, accrued every payroll cycle • Enjoy a paid week off, in addition to your PTO, at the end of December to enjoy the holiday season! • A generous employee discounts on our programs • As a Road Scholar employee, you can opt-in to receive an IATA membership • We take professional development seriously which is why we provide LinkedIn Learning access to all employees amongst other professional development opportunities