Customer Support Specialist

🕒 May 18

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

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Roadie

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

🚗 Transport

🛍️ eCommerce

Transport • eCommerce • Logistics

Roadie is a crowdsourced delivery platform that provides local same-day delivery across the United States. As a UPS company since 2021, it offers reliable delivery solutions with a network of 200,000 drivers, enabling efficient last-mile shipping for various industries like retail, e-commerce, and healthcare. Roadie's services include handling deliveries for bulky items, returns processing, and providing delivery solutions for a wide range of industries including airline luggage, grocery, and construction supplies. Their platform supports streamlined delivery operations with real-time tracking, 24/7/365 availability, and seamless API integration, making Roadie an ideal solution for businesses looking to improve their logistics and delivery capabilities.

📋 Description

• Provide phone, email, and text-based support to Roadie customers, partners, users, and other community members • Address all customer concerns politely, using active listening skills to understand and confirm the information • Balance efficiency and speed in addressing questions or issues with ensuring a high-quality customer experience • Proactively monitor in-progress deliveries and take corrective action when necessary • Manage non-standard delivery situations with professionalism, empathy, and urgency • Effectively use Salesforce and other internal tools to accurate log interactions and solve issues • Collaborate with team members from various Roadie departments to ensure seamless delivery experience

🎯 Requirements

• 2+ year customer service experience, optimally with a technology or logistics company • Strong written and verbal communication skills, with the ability to interact and connect with many types of personalities • Able to quickly and efficiently problem solve and troubleshoot • Comfortable with a fast-paced environment and changing requirements • Ability to receive and implement feedback to continuously improve quality of support provided to customers • Proactive and able to comfortably navigate through uncertainty and ambiguity • Must have the ability to work a schedule comprised of non-standard hours, including evenings and weekends • Experience with Salesforce, a plus!

🏖️ Benefits

• Competitive total rewards package • 100% company-paid health insurance for yourself • 401(k) with company match • Tuition & student loan repayment assistance- yes, we’ll contribute directly to your student loans! • Remote-first environment • Generous PTO • Inclusive family leave policy that supports all new parents • Paid Wellness Days in addition to Company holidays • Monthly WFH stipend • Paid sabbatical leave- tenured Roadies are given extra time to unplug, rest, and explore • The technology you need to get the job done