Client Relations Representative

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Roadway Moving

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2008

🚗 Transport

👥 B2C

🤝 B2B

Transport • B2C • B2B

Roadway Moving is a professional moving and relocation company that provides residential and commercial moving, warehousing, dispatch, and fleet operations across multiple U. S. locations. Founded in 2008 and employing 300+ people, the company emphasizes rigorous hiring and background checks, comprehensive training, and employee support and benefits. Its culture highlights teamwork, resilience, customer care, and growth opportunities, and it offers remote and on-site roles spanning sales, operations, and logistics.

📋 Description

• Communicates with sales representatives, clients and other operations personnel as needed • Shares all pertinent information with the client and coordinates with sales and operations • Conducts introductions as a Moving Coordinator to clients who are already booked • Provides support to the customers with any questions arising from documentation sent by the company • Serves as the primary contact for the clients from the confirmation call, until the completion of the move • Collaborates with the Sales Representative on service requested by a client • Confirms moving details, addresses, services, dates, and times with clients prior to the scheduled move • Assists the client with COI (certificate of insurance) issuance for all required locations and sends to our COI team to be completed and sent back • Provides excellent customer service and resolutions to any issues occurring during and after the move • Any damages we escalate to Claims and send by e-mail our Intro TO Claims (ITC) process • Maintains consistent attendance while exhibiting professional behavior in alignment with Roadway values • Any other related duties as assigned

🎯 Requirements

• At least 2 years of Client Relations experience preferably with US based company • Experience with moving household goods and/or storage industry • Strong customer service and clear/concise communication skills • Strong computer, system, listening, problem-solving, and negotiating skills • Fluent in English with strong verbal and written communication skills • Proficiency in software programs, including Microsoft Word, Excel, and Outlook • Ability to work independently with minimal supervision to manage schedules and meet deadlines • Ability to work effectively in a high volume, fast-paced, and time-critical environment • Good at resolving problems and “switching gears” to accomplish jobs • Detail-oriented with experience working in a fast-paced environment • Must be a team player, flexible with changing schedules, and ability to work US time zone hours • Ability to work 6 days during the summer (busy season)

🏖️ Benefits

• Excellent customer service and resolutions to any issues occurring during and after the move • Consistent attendance while exhibiting professional behavior in alignment with Roadway values