Operational Excellence Lead

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $97k - $180.1k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

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Roche

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1896

⚕️ Healthcare Insurance

💊 Pharmaceuticals

🧬 Biotechnology

Healthcare Insurance • Pharmaceuticals • Biotechnology

Roche is at the forefront of technological advancements in healthcare. The company emphasizes the importance of diversity, equity, and inclusion across its global workforce of over 101,000 employees. Roche is particularly focused on research and development, digital innovation, and creating sustainable collaborations to benefit patients worldwide. With a strong culture of rewarding employee performance, Roche provides a diverse range of career opportunities in areas such as tech, manufacturing, and business strategy, encouraging innovation to transform global healthcare. The company also offers various programs for students and graduates, and operates in several countries, including Germany, Austria, and Switzerland.

📋 Description

• Own end-to-end technical delivery of CSD projects across NAM and LATAM, serving as the ultimate escalation point for complex technical risks, with accountability for success metrics and timely resolution. • Define and monitor operational KPIs (system utilization, delivery speed, quality indicators) through structured bi-weekly engagement with delivery teams, translating metrics into continuous improvement actions. • Drive technical standardization across all CSDs and regions to ensure consistent quality, repeatable processes, and predictable outcomes in project delivery. • Lead Factory Automation initiatives that radically enhance scalability and efficiency—evaluate, implement, and monitor adoption of tailored tools (iSync, Docufy, performance lab replacements) to measurably increase delivery speed. • Serve as primary technical interface to cross-functional stakeholders—confidently engage with delivery teams, PMOs, Scrum Masters, and developers to enforce technical standards and accountability. • Manage technical budget oversight, approving tool, delivery, and PMO expenses to ensure alignment with strategic priorities and financial constraints. • Act as technical translator bridging product teams, PMOs, the Chapter Lead, and regional IT managers—ensure clarity, alignment, and informed decision-making across organizational silos. • Mentor and unblock regional delivery teams by removing technical roadblocks, facilitating skill development, and championing modern, agile practices within the hubs. • Forecast technical capacity and strategically allocate engineers and analysts across regional hubs to optimize resource utilization and project success. • Promote CSD adoption and global alignment by leveraging technical credibility to build trust with local affiliates, identify cross-regional collaboration opportunities with EMEA, and drive consistent technical strategy globally.

🎯 Requirements

• Bachelor’s degree in Medical Technology, Microbiology, Information Technology or related discipline or equivalent work experience • 6 years of progressive experience with 5 years of specific experience with industry or diagnostics products • Strong foundation in IT infrastructure. • Deep Subject Matter Expertise: 3+ years of hands-on technical experience in laboratory diagnostics, healthcare software, or LIS/HIS implementation. • Core Technical Knowledge: Deep knowledge of navify LabOps (formerly cobas infinity) as our primary digital product is required, along with an understanding of our broader digital product portfolio. • Technical fluency with ASTM, HL7, general communication protocols, and complex medical laboratory workflows is mandatory. • Automation & Agile Mindset: Proven experience driving process automation, utilizing modern deployment tools, and working within Agile/Scrum frameworks. • Project Management experience is a strong plus, but technical operational capability is the priority. • Demonstrated ability to confidently manage cross-functional teams, hold delivery teams accountable, and translate complex technical issues to non-technical stakeholders. • Fluent communication skills in English (oral and written) are required. • Fluency in Spanish is highly preferred, and Portuguese is an additional advantage.

🏖️ Benefits

• A discretionary annual bonus may be available based on individual and Company performance. • Relocation benefits are not available for this role.