Technical Support Engineer – Medical Diagnostics

🔥 0 minutes ago

🇲🇾 Malaysia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Roche

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1896

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare • Healthcare Insurance • Pharmaceuticals

Roche is at the forefront of technological advancements in healthcare. The company emphasizes the importance of diversity, equity, and inclusion across its global workforce of over 101,000 employees. Roche is particularly focused on research and development, digital innovation, and creating sustainable collaborations to benefit patients worldwide. With a strong culture of rewarding employee performance, Roche provides a diverse range of career opportunities in areas such as tech, manufacturing, and business strategy, encouraging innovation to transform global healthcare. The company also offers various programs for students and graduates, and operates in several countries, including Germany, Austria, and Switzerland.

📋 Description

• Handle highly complex technical faults, customer inquiries, and advanced complaint management through remote support and CRM documentation • Analyze complex errors in returned customer instruments • Resolve advanced interface issues in direct collaboration with Laboratory Information System (LIS) providers • Drive adoption of proactive support tools such as ThingWorx and Advanced Service Analytics • Train customers and internal teams on digital self-fix procedures • Use AI platforms such as Service Co-pilot and diagnostic knowledge bases to troubleshoot rare or sporadic malfunctions • Write and review technical documentation for system launches and software/hardware upgrades • Participate in global and local service projects using agile methodologies • Mentor newer team members • Serve as the technical escalation point for colleagues handling complex issues • Optimize system performance and ensure laboratory equipment uptime for healthcare providers across the APAC region

🎯 Requirements

• Bachelor’s or Master’s degree in Biomedical Engineering, Electrical Engineering, Medical Technology, Mechatronics, or a related technical discipline • At least 3 years of professional experience in medical technology, specializing in maintenance of complex electrical engineering systems or laboratory equipment • In-depth knowledge of robotics, mechanics, electrical engineering, fluid technology, and IT connectivity/networking • Fluent in English • Native-level fluency in at least one assigned APAC cluster language, such as specific Chinese dialects, Thai, Korean, or another Asian language • Availability to work a 24/7 rotating shift pattern, including local public holidays • Exceptional methodical troubleshooting skills • Ability to work independently and collaboratively in a diverse, intercultural remote team

🏖️ Benefits

• Fully remote work arrangement • International business travel opportunities depending on project activities • Diverse and inclusive workplace • Personal and professional development through mentoring and project participation