Account Specialist, TikTok Shop, Amazon

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Rocket AMS

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

🛍️ eCommerce

🏪 Marketplace

🤝 B2B

eCommerce • Marketplace • B2B

Rocket AMS is an Australian Amazon-focused eCommerce agency led by ex-Amazonians that provides full-service Amazon account management and retail media services. They specialize in Amazon PPC and Demand-Side Platform advertising, product listing optimisation (including A+ content and Brand Store creation), forecasting, logistics and vendor (1P) negotiations, plus executive training and graphic/design support to help brands scale on Amazon AU, US and UK.

📋 Description

• Manage TikTok Seller Center across listings, catalog, vouchers, promotions, and account health. • Set up and run new follower vouchers, brand coupons, and minimum-spend promotions • Plan and execute Fulfilled by TikTok (FBT) inbound shipments: shipping plans, carton dimensions, label generation, delivery appointments, and tracking IDs. • Optimise storefront layout and category navigation for the target market. • Maintain SOP documentation for TikTok Shop ads and operations • Run the affiliate program from creator sourcing to activation, working to commission rates depending on client and category. • Build and prioritise creator lists, verify eligibility, and remove non-eligible creators before client approval. • Manage open collaboration and targeted outreach, aiming for steady weekly creator activations while controlling cost. • Coordinate product seeding to approved creators. • Set up and manage GMV Max campaigns, including uploading authorised, affiliate, and newly created videos into the campaign. • Manage TikTok ads spend against ROAS targets, scaling selectively where performance is strong. • Complete seller probation requirements (including the seller probation quiz) to move accounts out of incubation. • Run the operational setup for US TikTok Shop accounts where required, including VPN access for US-based platform work. • Build and maintain weekly scorecards covering GMV, new followers, voucher uptake, affiliate performance, ad spend, and ROAS. • Deliver weekly, monthly, and quarterly client reports that name the action or decision. • Support cross-channel reporting once Amazon training begins, including budget vs actuals and 12-month forecasts. • Attend client debriefs and contribute headline findings and next steps for your accounts. • Shadow senior Amazon specialists on Seller Central and Vendor Central work: listing optimisation, catalog, deals, promotions, and account health. • Progress to managing Amazon promotional calendars (Black Friday, Prime Day, Boxing Day, EOFY). • Build proficiency in Amazon performance metrics (ACoS, TACoS, ROAS, CVR, ASP, NetPPM) and sales and inventory forecasting. • Pair with category leads on weekly client debriefs to absorb how Amazon decisions get made at RocketAMS.

🎯 Requirements

• Hands-on experience managing TikTok Shop (Seller Center, affiliate program, FBT inbound, GMV Max, vouchers). • Strong forecasting, budgeting, and reporting skills in Google Sheets or Excel. • Ability to manage multiple client accounts independently and meet deadlines. • Strong analytical skills, able to translate performance metrics into actions. • Detail oriented and proactive, with experience documenting processes and improving workflows. • Willingness to train into Amazon Seller Central and Vendor Central as a second channel.

🏖️ Benefits

• Competitive salary, commensurate with experience • Fully remote working environment • Paid Time Off • Comprehensive onboarding, training, and mentorship from ex-Amazon professionals • Professional development opportunities within a leading Amazon management agency • Private Health Insurance (after 12 months) • Career growth opportunities as the agency scales