Account Specialist, TikTok Shop, Amazon

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🕒 June 25

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RocketAMS

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

📦 Logistics

💼 Consulting

📣 Marketing

Logistics • Consulting • Marketing

RocketAMS is an Australian founder-led ecommerce agency for brands seeking an experienced partner in their growth journey. We combine boutique agility with enterprise capability, delivering full-service channel management through our team specialists who take proactive ownership of your success. We become an extension of your team, anticipating opportunities and solving problems before you know they exist.

📋 Description

• Manage TikTok Seller Center across listings, catalog, vouchers, promotions, and account health. • Set up and run new follower vouchers, brand coupons, and minimum-spend promotions • Plan and execute Fulfilled by TikTok (FBT) inbound shipments: shipping plans, carton dimensions, label generation, delivery appointments, and tracking IDs. • Optimise storefront layout and category navigation for the target market. • Maintain SOP documentation for TikTok Shop ads and operations • Run the affiliate program from creator sourcing to activation, working to commission rates depending on client and category. • Build and prioritise creator lists, verify eligibility, and remove non-eligible creators before client approval. • Manage open collaboration and targeted outreach, aiming for steady weekly creator activations while controlling cost. • Coordinate product seeding to approved creators. • Set up and manage GMV Max campaigns, including uploading authorised, affiliate, and newly created videos into the campaign. • Manage TikTok ads spend against ROAS targets, scaling selectively where performance is strong. • Complete seller probation requirements (including the seller probation quiz) to move accounts out of incubation. • Run the operational setup for US TikTok Shop accounts where required, including VPN access for US-based platform work. • Build and maintain weekly scorecards covering GMV, new followers, voucher uptake, affiliate performance, ad spend, and ROAS. • Deliver weekly, monthly, and quarterly client reports that name the action or decision. • Support cross-channel reporting once Amazon training begins, including budget vs actuals and 12-month forecasts. • Attend client debriefs and contribute headline findings and next steps for your accounts. • Shadow senior Amazon specialists on Seller Central and Vendor Central work: listing optimisation, catalog, deals, promotions, and account health. • Progress to managing Amazon promotional calendars (Black Friday, Prime Day, Boxing Day, EOFY). • Build proficiency in Amazon performance metrics (ACoS, TACoS, ROAS, CVR, ASP, NetPPM) and sales and inventory forecasting. • Pair with category leads on weekly client debriefs to absorb how Amazon decisions get made at RocketAMS.

🎯 Requirements

• Hands-on experience managing TikTok Shop (Seller Center, affiliate program, FBT inbound, GMV Max, vouchers). • Strong forecasting, budgeting, and reporting skills in Google Sheets or Excel. • Ability to manage multiple client accounts independently and meet deadlines. • Strong analytical skills, able to translate performance metrics into actions. • Detail oriented and proactive, with experience documenting processes and improving workflows. • Willingness to train into Amazon Seller Central and Vendor Central as a second channel.

🏖️ Benefits

• Competitive salary, commensurate with experience • Fully remote working environment • Paid Time Off • Comprehensive onboarding, training, and mentorship from ex-Amazon professionals • Professional development opportunities within a leading Amazon management agency • Private Health Insurance (after 12 months) • Career growth opportunities as the agency scales