Renewal Account Executive – German Speaker

🔥 10 minutes ago

🌐 Germany, Lithuania – Remote

🇩🇪 Germany – Remote 🇱🇹 Lithuania – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍💼 Account Executive

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Rocket Software

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1990

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Rocket Software is a company that specializes in IT modernization and hybrid cloud solutions. They provide a variety of products and services aimed at optimizing mainframe and cloud integration, enhancing security and compliance, and improving IT skills and efficiency through automation and innovation. Rocket Software offers solutions for content services, hybrid cloud, IBM i, security, and efficiency, along with modernization of enterprise applications, data, and infrastructure. Their focus is on helping organizations seamlessly bridge critical business applications and data with AI-powered solutions for increased productivity and decision-making, while maintaining robust security and resilience.

📋 Description

• Manage Rocket Software clients and partners with a focus on maintaining and increasing renewal rates, building strong partner/client relationships, retaining customers, and identifying upsell opportunities. • Communicate the value proposition of maintenance, manage negotiations, prepare proposals, and complete renewals before their due dates. • Act as a liaison between customers and the appropriate Rocket teams to resolve escalated issues and maximize maintenance revenue. • Serve as the primary owner for executing the overall contract renewal process by following established procedures and consistent Renewal Sales practices. • Conduct proactive and regular customer outreach. • Profile and document customer intelligence. • Minimize cancellations and maximize renewal revenue. • Manage price increases within the renewal opportunity process. • Educate customers on the value of support. • Negotiate renewals. • Collaborate with various stakeholders on issues or concerns affecting the successful sale of renewals for assigned accounts. • Identify new opportunities for additional capacity, cross-sell, and refer those opportunities to Sales Account Executives. • Handle complex escalations. • Monitor renewal metrics to measure success. • Provide renewal forecasting and pipeline reporting.

🎯 Requirements

• 5+ years of equivalent business experience, with 2+ years of experience in customer relationship management preferred. • Excellent written and verbal communication skills in German. • Experience with a sales automation system, preferably Salesforce.com. • Ability to influence and negotiate effectively. • High energy and a strong passion for addressing customer needs. • Customer focus: proactive, responsive, and attentive to discovering, anticipating, and meeting customer needs by leveraging internal resources. • Resilience: persists in the face of obstacles or rejection and does not give up when things do not go smoothly. • Ability to set and achieve goals with minimal management support or coaching.

🏖️ Benefits

• This position is eligible for commissions in accordance with the terms of the company’s plan.