Senior Technical Support Engineer – Vertica

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Rocket Software

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1990

🏢 Enterprise

☁️ SaaS

🔐 Security

Enterprise • SaaS • Security

Rocket Software is a company that specializes in IT modernization and hybrid cloud solutions. They provide a variety of products and services aimed at optimizing mainframe and cloud integration, enhancing security and compliance, and improving IT skills and efficiency through automation and innovation. Rocket Software offers solutions for content services, hybrid cloud, IBM i, security, and efficiency, along with modernization of enterprise applications, data, and infrastructure. Their focus is on helping organizations seamlessly bridge critical business applications and data with AI-powered solutions for increased productivity and decision-making, while maintaining robust security and resilience.

📋 Description

• Provide advanced Tier 3 support for complex customer environments. • Independently troubleshoot and resolve escalated technical issues. • Perform detailed root-cause analysis to identify and address underlying system issues. • Mentor and support junior engineers to improve overall team effectiveness. • Utilize Vertica Management Console and performance tuning tools to diagnose and resolve system bottlenecks. • Collaborate with customers and internal teams to deliver effective technical solutions and recommendations. • Support and troubleshoot Vertica deployments across on-premises and cloud environments.

🎯 Requirements

• Experience providing advanced technical support, production support, or customer-facing troubleshooting in enterprise software environments. • Demonstrated ability to perform root-cause analysis and resolve complex technical issues independently. • Advanced analytical skills with proven experience evaluating complex datasets, challenging assumptions, identifying meaningful trends, and presenting clear, data-driven recommendations to support business outcomes. • Deep understanding of Linux distributions (e.g., RHEL, CentOS, Ubuntu), including file systems, memory management, and package management. • Advanced knowledge of SQL and data warehousing concepts. • Solid understanding of Vertica’s columnar architecture, including projections, encoding, and compression techniques. • Experience using Vertica Management Console and performance tuning tools to identify and resolve system bottlenecks. • Familiarity with cloud environments, particularly object storage technologies. • Understanding of TCP/IP networking and containerized environments such as Kubernetes. • Prior hands-on experience supporting or working with Vertica is strongly preferred.

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Remote work options