Customer Care Manager

🕒 April 29

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Rosental Organics GmbH

WebsiteLinkedInAll Job Openings

11 - 50 employees

💄 Beauty

🧘 Wellness

Beauty • Wellness

Rosental Organics GmbH is a company that specializes in skincare and beauty products, offering a wide range of items such as serums, eye balms, makeup removal oils, and more. The company emphasizes holistic healing and natural ingredients to help customers achieve radiant skin. With a PETA certification and a strong base of satisfied customers, Rosental Organics positions itself as a leader in natural skincare solutions. It offers a variety of products designed for different skin types, promoting self-care and wellness. The company provides fast delivery and an easy return policy, aiming to enhance customer satisfaction and accessibility to their products.

📋 Description

• You love seeing customers truly happy and understand that this is not accidental but the result of well-designed processes. • At Rosental Organics you will actively help build the Customer Care function, optimize workflows, and ensure our community has the best possible experience with our brand. • You handle customer inquiries across channels — email, chat, and the Help Center — ensuring every request is answered promptly and with a solutions-oriented approach. • You take ownership of the complaints process: analyze patterns, identify weaknesses, and implement concrete improvements. • You monitor order management from order verification through shipping status and intervene proactively before issues escalate. • You create and maintain regular reports, derive concrete actions from them, and make successes and optimization opportunities transparent. • You continuously develop Customer Care workflows and processes with the goal of measurably increasing efficiency and customer satisfaction.

🎯 Requirements

• You have at least 2 years of customer service experience, ideally in an e-commerce environment. • You are solution-oriented, take ownership of your responsibilities, and drive initiatives independently. • You are fluent in German and English, both written and spoken, and communicate clearly, empathetically, and professionally. • You work in a data-driven way: you actively use reports and KPIs to make decisions and improve processes. • You are confident using Google Workspace and Asana. • Experience with Gorgias is a definite plus.

🏖️ Benefits

• Work–life balance: 28 days of vacation (additional days possible), Baden-Württemberg public holidays, and Berlin’s International Women’s Day observed • Work model: Hybrid with at least 2 days in the office per week at the modern C1 location • Additional bonus: Attractive bonus system on top of fixed salary • Health: Access to nilo.health for mental fitness and prevention, and Urban Sports Club • Company pension: Employer contribution to the company pension scheme • Learning & development: Personal training budget • Mobility: Job bike, company car, or subsidized Deutschlandticket • Products: Discounted Rosental products, plus additional discounts and perks • More great benefits through our Karma Club