Junior Customer Support Representative – Tickets

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Ruby Labs

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2018

📚 Education

Health • Education • Entertainment

Ruby Labs is a company that creates cutting-edge consumer products designed to innovate across health, education, and entertainment sectors. With a commitment to enhancing lives and making a positive impact, Ruby Labs is at the forefront of technological progress. Their diverse portfolio reflects their dedication to innovation in vital sectors of society, specifically health and wellness, pharmaceuticals, education, and entertainment. Ruby Labs has a self-funded model that empowers them to pursue ambitious ideas independently. The company boasts over 100 million annual users and has a track record of sustained growth over 6 years, delivering products that are adopted by millions.

📋 Description

• Handle routine customer support tickets efficiently and professionally. • Assist with ticket triage and processing to ensure timely resolution. • Escalate complex issues to senior team members or relevant internal teams when necessary. • Work towards achieving the set Key Performance Indicators and Service Level Agreements. • Strive to provide accurate and friendly first-contact support to customers. • Gather basic customer feedback to help improve our products and services. • Assist in handling billing queries under guidance when required.

🎯 Requirements

• 1–2 years of experience in customer support. • Strong attention to detail and accuracy. • A friendly demeanor with a passion for providing customer support. • Good communication and interpersonal skills. • Basic problem-solving abilities with a customer-focused mindset. • Familiarity with CRM systems and support tools is a plus. • Ability to follow established procedures for ticket handling and escalation. • Willingness to learn and adapt quickly in a fast-paced support environment.

🏖️ Benefits

• Remote Work Environment: Embrace the freedom to work from anywhere, anytime, promoting a healthy work-life balance. • Unlimited PTO: Enjoy unlimited paid time off to recharge and prioritize your well-being, without counting days. • Paid National Holidays: Celebrate and relax on national holidays with paid time off to unwind and recharge. • Company-provided MacBook: Experience seamless productivity with top-notch Apple MacBooks provided to all employees who need them. • Flexible Independent Contractor Agreement: Unlock the benefits of flexibility, autonomy, and entrepreneurial opportunities. Benefit from tax advantages, networking opportunities, reduced employment obligations, and the freedom to work from anywhere. Read more about it here: https://docs.google.com/document/d/1nkrN76JlZkbKj9WSOhlT1_mni_CZeDkHdwfIjPXVwvk/preview?tab=t.0#heading=h.ndsdl4wapxtt