SIDES
51 - 200 employees
Founded 2014
âïž SaaS
đ€ B2B
đïž eCommerce
SaaS âą B2B âą eCommerce
SIDES is a cloud-based all-in-one SaaS platform for the hospitality industry that centralizes and automates restaurant, delivery and ghost-kitchen operations. Its modular product suite includes a POS/Kassensystem (TSE-certified), webshop and mobile ordering app, delivery-portal integrations, kitchen management, driver/fleet management, payment processing (SIDES Pay), loyalty and bonus systems, inventory and staff management, analytics and multi-branch administration. SIDES targets QSRs, restaurants, delivery services, franchises and ghost kitchens, enabling digital ordering, provisioning, routing and reporting to scale operations and reduce manual work.
Customer Support Associate
Job not on LinkedIn
đ May 29
đȘđș Europe â Remote
â° Full Time
đą Junior
đĄ Mid-level
đ Customer Support
đ«đšâđ No degree required
đŁïžđ©đȘ German Required
đ Check your resume score for this job
Improve your chances of getting an interview by checking your resume score before you apply.
SIDES
51 - 200 employees
Founded 2014
âïž SaaS
đ€ B2B
đïž eCommerce
SaaS âą B2B âą eCommerce
SIDES is a cloud-based all-in-one SaaS platform for the hospitality industry that centralizes and automates restaurant, delivery and ghost-kitchen operations. Its modular product suite includes a POS/Kassensystem (TSE-certified), webshop and mobile ordering app, delivery-portal integrations, kitchen management, driver/fleet management, payment processing (SIDES Pay), loyalty and bonus systems, inventory and staff management, analytics and multi-branch administration. SIDES targets QSRs, restaurants, delivery services, franchises and ghost kitchens, enabling digital ordering, provisioning, routing and reporting to scale operations and reduce manual work.
đ Description
âą Assist new customers with onboarding and using our systems âą Respond to technical inquiries âą Provide customer support via phone, email, chat and other channels âą Document customer interactions and resolutions âą Contribute to improving customer support processes
đŻ Requirements
âą Experience supporting and advising B2B customers âą Experience in customer service, technical support, or account management is a plus âą Solution-oriented mindset âą Fluency in German and English, both written and spoken âą Additional European languages are a plus
đïž Benefits
âą Company discounts (CorporateBenefits) âą Access to various employee discount programs âą Discount on gym membership âą E-learning opportunities âą Access to mental health app: InstaHelp
Apply NowSimilar Jobs
đ May 28
Linear
11 - 50
Support customers in end-to-end engagement and technical issues as Product Support Specialist at Linear. Contribute to product improvement by surfacing customer feedback and insights.
đ May 8
Customer Care Specialist providing exceptional support and feedback on fintech product experiences at Wirex. Engaging in multi-language knowledge base development and improving customer satisfaction through direct communication.
đ March 31
AAR
5001 - 10000
Product Support Specialist assisting in training and documentation for airline customers and programming teams in the EMEA region. Requires working knowledge in aviation and software implementation.
đȘđș Europe â Remote
đ° Post-IPO Debt on 2022-12
â° Full Time
đĄ Mid-level
đ Senior
đ Customer Support
đ March 24
Customer Experience Specialist at Smartcat resolving inquiries and collaborating with product teams. Delivering excellent user support and maintaining high customer satisfaction rates.
đ March 24
Customer Experience Engineer troubleshooting technical issues for Bolt.new, collaborating with teams to enhance user experience. Engaging with customers and representing the brand across platforms.
đȘđș Europe â Remote
đ° $105.5M Series B - StackBlitz on 2025-01
â° Full Time
đĄ Mid-level
đ Senior
đ Customer Support
