Customer Support Associate

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SIDES

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

🏨 Hospitality

📦 Logistics

🍽️ Food & Beverage

Hospitality • Logistics • Food & Beverage

SIDES is a cloud-based all-in-one SaaS platform for the hospitality industry that centralizes and automates restaurant, delivery and ghost-kitchen operations. Its modular product suite includes a POS/Kassensystem (TSE-certified), webshop and mobile ordering app, delivery-portal integrations, kitchen management, driver/fleet management, payment processing (SIDES Pay), loyalty and bonus systems, inventory and staff management, analytics and multi-branch administration. SIDES targets QSRs, restaurants, delivery services, franchises and ghost kitchens, enabling digital ordering, provisioning, routing and reporting to scale operations and reduce manual work.

📋 Description

• Support new customers during their initial use of our systems. • Respond to technical inquiries. • Assist customers with technical and general questions. • Serve as the first point of contact for new and existing customers. • Document customer interactions and resolutions.

🎯 Requirements

• Experience supporting and advising B2B customers, ideally in a SaaS company or similar environment. • Experience in customer service, technical support, or account management is a plus. • Solution-oriented mindset and the ability to stay calm in dynamic situations. • Customer-focused with a strong sense for customer issues. • Enjoy problem-solving. • Fluent in German and English (written and spoken); additional European languages are an advantage.

🏖️ Benefits

• A recipe for success: For over a decade we have been part of the gastronomy and delivery industry. • Ownership & creative freedom: We give you room for your ideas and trust in your decisions. • High-quality equipment: Modern hardware, ergonomic workstations, and a professional office setup to help you perform at your best. • Hungry for Growth: We care about your development. • A positive working environment: Enjoy an open, trusting atmosphere and a warm team in our centrally located Berlin office in Südkreuz. • Central office in Berlin-Südkreuz • Regular office & team events • Free snacks & drinks • SIDES Library • Dog-friendly office • Onboarding lunch to settle in & network • €50 monthly benefits budget — you decide how to use it: JobRad, Deutschlandticket, company pension (bAV), Wellhub, Urban Sports Club: discounted membership for fitness, classes, and wellness, Instahelp: professional mental health support — flexible and confidential. • ATTRACTIVE DISCOUNTS and exclusive partner offers. • Hybrid work: A healthy mix of office and home office — depending on role and team. • Flexible working hours: Working times that fit your everyday life. • December 24 & 31 off: without using vacation days. • Our highlights — the SIDES Summer Party, our Christmas get-together