Customer Support Specialist

🔥 22 minutes ago

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OpenProject

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🏢 Enterprise

⚡ Productivity

SaaS • Enterprise • Productivity

OpenProject is the leading open source project management software that offers both a free Community edition and paid Enterprise hosting/ self-managed options. It supports classic, agile and hybrid project management workflows with features such as Gantt charts, agile boards (Scrum/Kanban), time tracking, resource/team planning, roadmaps, custom workflows, and a powerful API. OpenProject emphasizes data sovereignty and security (on‑premises install, EU/Germany-hosted Enterprise Cloud, HTTPS, 2FA), is licensed under GNU GPL v3, and integrates with tools like GitHub/GitLab, Nextcloud and OneDrive/SharePoint. It targets organizations across industries (education, public sector, engineering, healthcare, NGOs, and enterprise customers) seeking an open, secure alternative to proprietary tools like Jira.

📋 Description

• Be the first point of contact for our users, expertly handling all customer queries via CRM and phone • Identify and tailor solutions to individual needs, ensure timely responses, and suggest best practices • Monitor and address community questions and requests, actively interacting with the OpenProject community • Provide valuable feedback to our product, marketing, sales, and engineering teams based on customer interactions

🎯 Requirements

• Proficient in German (native/professional level) as well as English (French is a plus) • 2+ years of work experience ideally within the customer support team in a tech company • Experience with support ticketing systems in a technical support or helpdesk role • Effective communication and active listening skills • Passionate about open-source software and exceptional service to clients and users • Enjoy working in a remote-first team with autonomy and flexibility

🏖️ Benefits

• Employee benefits such as job bikes and paid child care