Customer Service Manager, French-speaking

🕒 July 22

🇩🇪 Germany – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 18%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Juskys Gruppe GmbH

WebsiteLinkedInAll Job Openings

51 - 200 employees

🛍️ eCommerce

🛒 Retail

👥 B2C

eCommerce • Retail • B2C

Juskys Gruppe GmbH is a young, dynamic, and owner-managed company specializing in online retail and eCommerce. Founded in 2005 as a small online retailer, it has grown into one of the largest online retailers in Germany with a motivated team of over 150 employees across four locations. The company is dedicated to high quality, smooth operations, and customer satisfaction, reflecting its strong growth trajectory in the eCommerce sector.

📋 Description

• Provide support and advice to our French-speaking customers via email and phone • Handle customer inquiries, orders, and complaints • Resolve issues in a solution-oriented manner until full customer satisfaction is achieved • Communicate with internal departments such as Logistics, Purchasing, and Customer Service • Maintain and document customer inquiries in the system • Support with questions regarding products, deliveries, and returns • Ensure a high level of service for the French market

🎯 Requirements

• Initial experience in customer service or support, ideally in an e‑commerce environment • Strong service and customer orientation, especially in international customer contact • Good logical reasoning and a structured, solution-oriented working style • Experience with online marketplaces (e.g., Amazon, eBay) is a plus • Excellent French language skills • Proficient in MS Office applications • Structured and reliable work approach, high self-motivation, and team spirit

🏖️ Benefits

• Pleasant working atmosphere and a modern, well-equipped workplace • Flexible working hours with flextime and various scheduling options • Very flexible remote work policy (up to 100%) • Flat hierarchies and short decision-making paths with plenty of room for your own ideas • Training and development opportunities, as well as the chance to grow professionally and personally • An informal, egalitarian company culture • Additional benefits: JobRad (company bike), Edenred City, corporate benefits, employee discounts, and regular team events