Customer Service Manager, French-speaking

🔥 5 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Juskys Gruppe GmbH

WebsiteLinkedInAll Job Openings

51 - 200 employees

Wir sind die Juskys Gruppe GmbH, ein junges, dynamisches und inhabergeführtes Unternehmen im Onlinehandel. Unsere Erfolgsgeschichte beginnt 2005 als kleiner Onlinehändler und reicht bis heute als stark expandierendes E-Commerce-Unternehmen.

📋 Description

• Provide support and advice to our French-speaking customers via email and phone • Handle customer inquiries, orders, and complaints • Resolve issues in a solution-oriented manner until full customer satisfaction is achieved • Communicate with internal departments such as Logistics, Purchasing, and Customer Service • Maintain and document customer inquiries in the system • Support with questions regarding products, deliveries, and returns • Ensure a high level of service for the French market

🎯 Requirements

• Initial experience in customer service or support, ideally in an e‑commerce environment • Strong service and customer orientation, especially in international customer contact • Good logical reasoning and a structured, solution-oriented working style • Experience with online marketplaces (e.g., Amazon, eBay) is a plus • Excellent French language skills • Proficient in MS Office applications • Structured and reliable work approach, high self-motivation, and team spirit

🏖️ Benefits

• Pleasant working atmosphere and a modern, well-equipped workplace • Flexible working hours with flextime and various scheduling options • Very flexible remote work policy (up to 100%) • Flat hierarchies and short decision-making paths with plenty of room for your own ideas • Training and development opportunities, as well as the chance to grow professionally and personally • An informal, egalitarian company culture • Additional benefits: JobRad (company bike), Edenred City, corporate benefits, employee discounts, and regular team events