Customer Onboarding & Support Specialist — SaaS, AI, SEO, GEO

🔥 54 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

rankeo

WebsiteLinkedInAll Job Openings

2 - 10 employees

☁️ SaaS

📣 Marketing

🤖 Artificial Intelligence

SaaS • Marketing • Artificial Intelligence

Rankeo is an AI-powered SEO and GEO automation platform from Webaddvantage GmbH that analyzes websites, generates SEO-optimized content in the client's tone, and automatically publishes and measures results — including structural optimization for large language models (ChatGPT, Gemini) and GEO/LLM visibility. It provides data-driven keyword and search-intent research, competitor analysis, a centralized dashboard, and an approval workflow. Rankeo is positioned as a subscription SaaS alternative to traditional SEO agencies (public pricing shown from €299/month) for businesses seeking scalable, low-effort SEO and LLM visibility.

📋 Description

• You are the primary point of contact for our existing customers, from initial setup after contract signing through ongoing support. • You help customers define the right keywords and prompts to improve their visibility on Google and in AI systems. • Implement onboarding for new customers following contract signing • Collaborate with customers to define strategy • Provide ongoing account management and customer retention throughout the contract term • Respond to customer inquiries by phone, email & chat • Identify upsell signals and hand them off to Sales • Maintain and document all activities in the CRM • Work closely with Sales, Product and Management

🎯 Requirements

• Initial experience in customer service or another service-oriented role • Basic understanding of SEO/search engines and an interest in AI topics • Structured, self-directed working style • German language proficiency at C1/C2 level • Experience with CRM systems (HubSpot, Pipedrive, etc.) is a plus

🏖️ Benefits

• 30 days annual leave • Structured onboarding with a playbook and coaching • Career path: Customer Onboarding & Support → Customer Success Manager • State-of-the-art SaaS & AI tech stack • Short decision-making paths & startup speed • Permanent on-site position in Borchen with a stable team