Customer Support, Financial Accounting, FinTech

🔥 6 minutes ago

🗣️🇩🇪 German Required

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Logo of pathway solutions

pathway solutions

11 - 50 employees

Founded 2018

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

pathway solutions is a SaaS company that automates bookkeeping and accounting workflows for e-commerce and subscription (SaaS) businesses by integrating sales platforms and payment providers with DATEV. It provides prebuilt integrations for Shopify, Amazon, WooCommerce, Stripe, Chargebee, TikTok Shop and others to export invoices, revenues, payments, refunds and fees in DATEV-ready formats, create e-invoices, and enable compliant, automated reconciliations for merchants and tax advisors. The platform aims to save time, reduce manual errors, and ensure legal compliance for bookkeeping processes.

📋 Description

• You assist e-commerce entrepreneurs daily via email and video calls with accounting-related issues. • Ensure high customer satisfaction through clear and friendly communication. • Identify recurring issues and improve our solutions. • Work closely with the Onboarding Automation team to ensure customer satisfaction.

🎯 Requirements

• Highly self-motivated and results-oriented (experience with SMART goals). • Experience using DATEV (mandatory requirement). • Interest in the digitalization of the accounting industry. • Independent, structured, and process-oriented working style. • Open to feedback, comfortable with digital work, and a remote-first mindset. • Fluent in German and English.

🏖️ Benefits

• Flexibility: Remote-first and family-friendly working hours — you choose when you work. • Development: coaching budget, mentoring, and a diverse team. • Vacation: 30 days to recharge.

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