Senior Partner Success Associate

🕒 May 20

🌺 Hawaii – Remote

🌺 Hawaii – Remote

💵 $102.6k - $114.7k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

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Rula

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏪 Marketplace

👥 B2C

🏠 Real Estate

Marketplace • B2C • Real Estate

Rula is a platform that connects individuals seeking home improvement services with skilled professionals in their area. By using Rula, customers can easily find, compare, and hire trusted professionals for various projects such as renovation, repairs, and maintenance. The platform aims to simplify the process of hiring contractors and ensures transparency and quality in the services provided.

📋 Description

• As a Sr. Partner Success Associate at Rula, you'll play a crucial role in supporting the ongoing success of our strategic healthcare partnerships. • This role combines project management, healthcare operations, and relationship management skills, offering an excellent opportunity to manage small and mid-sized accounts while growing into broader leadership responsibilities. • Working alongside experienced Partner Success Managers and Directors, you'll help drive cross-functional initiatives that directly impact our mission of making mental healthcare work for everyone. • You’ll turn complex data into meaningful stories that strengthen our partnerships and guide process optimizations.

🎯 Requirements

• Experience: 3+ years of professional experience in account management, customer success, or healthcare operations. • Analytical Skills: Intermediate to expert proficiency in Google Sheets/Excel (pivot tables) and experience using data to tell a story • Tooling: Proficiency with Salesforce, Looker, and project management software like Asana or adjacent CRM tools to leverage data visualization storytelling • Stakeholder Communication: Exceptional written and verbal communication skills with the ability to navigate executive-level conversations. Experience managing multiple stakeholders and aligning on priorities, timelines, and tradeoffs • Experience navigating ambiguity in fast-paced environments • Project Management: Demonstrated ability to lead projects involving multiple internal and external stakeholders

🏖️ Benefits

• 100% remote work environment: Working hours to support a healthy work-life balance, ensuring you can meet both professional and personal commitments (must be based in United States, currently not hiring in Hawaii) • Attractive pay and benefits: Full transparency of pay ranges regardless of where you live in the United States • Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA • 401(k) plan access: Start saving for your future • Generous time-off policies: Including 2 company-wide shutdown weeks each year for self-care (for most employees) • Paid parental leave: Available for all parents, including birthing, non-birthing, adopting, and fostering • Employee Assistance Program (EAP): Support for your mental and physical health • New hire home office stipend: Set up your workspace for success • Quarterly department stipend: Fun team-building activities or in-person gatherings • Wellness events and lunch & learns: Explore a variety of engaging topics • Community and employee resource groups: Participate in groups that celebrate employee identity and lived experiences, fostering a sense of community and belonging for all