Customer Service Agent

🔥 6 minutes ago

🇲🇽 Mexico – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 13%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Rumor

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2013

💼 Consulting

📣 Marketing

☁️ SaaS

Consulting • Marketing • SaaS

Rumor is an entrepreneurial collective with over 15 years of experience, specializing in providing design, development, and high-performing global teams to agencies and funded startups. They offer a full-service product studio that enhances brand identity and user experience, having launched over 322 projects since their inception. Their capabilities include product design, UX strategy, front-end development, and resources as a service (RAAS), making them a valuable partner for businesses seeking to optimize product delivery and quality.

📋 Description

• Handle customer inquiries through phone calls, emails, and WhatsApp • Build and maintain relationships with existing and potential B2B clients • Generate and follow up on leads, quotations, and pending orders to support sales growth • Process customer orders and coordinate with internal teams to ensure timely delivery • Resolve customer complaints, delivery issues, and product-related concerns • Provide after-sales support and identify opportunities for repeat business, cross-selling, and upselling • Maintain accurate customer records, quotations, and order details in CRM/ERP systems • Prepare regular reports on customer inquiries, sales follow-ups, and order status • Monitor customer satisfaction and retention • Track timely response to inquiries, lead and quotation conversion, order accuracy, issue resolution, repeat business, and sales growth

🎯 Requirements

• Graduate in Business Administration, Commerce, Marketing, or a related field preferred • 1–3 years of experience in customer service, B2B sales support, or order management preferred • Excellent verbal and written communication skills in English and Spanish • Good knowledge of MS Office, Excel, and CRM/ERP software • Strong customer relationship management, coordination, and problem-solving skills • Ability to manage multiple inquiries and prioritize tasks • Ability to work in a shift starting at 7:00 PM PST

🏖️ Benefits

• Full-time employment • Remote work

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