ServiceNow Analyst – ITSM, ITOM, CMDB, HAM – Senior

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Runtalent

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2003

🤝 B2B

👥 HR Tech

☁️ SaaS

B2B • HR Tech • SaaS

Runtalent is a technology services company that specializes in the allocation of qualified professionals across various tech platforms for project needs. They focus on agile squads and managed services, ensuring operational efficiency and project success. With over 20 years in the market, Runtalent has established a strong talent pool and collaborates with multiple industries including finance, healthcare, and entertainment to provide tailored solutions for each client.

📋 Description

• Maintain and continuously improve the ServiceNow platform. • Configure, administer, and enhance the ITSM, ITOM, CMDB, and HAM modules. • Support and optimize processes including Incident Management, Problem Management, Change Management, and Request Management. • Ensure the quality, governance, and integrity of CMDB data. • Gather and analyze requirements with business areas. • Translate functional needs into solutions within the ServiceNow platform. • Participate in automation and digital transformation projects. • Prepare functional and technical documentation. • Identify opportunities to improve and optimize processes. • Provide support to global users and stakeholders.

🎯 Requirements

• Hands-on experience administering and configuring the ServiceNow platform. • Strong knowledge of the following modules: ITSM (IT Service Management), ITOM (IT Operations Management), CMDB (Configuration Management Database), HAM (Hardware Asset Management). • Experience in corporate environments with structured IT processes. • Background in supporting and evolving enterprise platforms. • Knowledge of IT governance best practices and service management. • Ability to gather requirements and interact with business areas.

🏖️ Benefits

• Remote work