Manager, Account Management – Pharmacy Benefit Management

🕒 March 18

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RxBenefits, Inc.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1995

⚕️ Healthcare Insurance

💳 Fintech

🤝 B2B

💰 Private Equity Round on 2020-12

Healthcare Insurance • Fintech • B2B

RxBenefits, Inc. is a company that specializes in providing innovative pharmacy benefits solutions to employers and their employees. They focus on optimizing the management of prescription drug plans to reduce costs and improve health outcomes. Through advanced analytics and personalized member support, RxBenefits aims to transform the pharmacy benefits experience for their clients.

📋 Description

• Responsible for the leadership and development of a team of Account Managers and Strategic Account Executives with the goal of improving account retention and achieving key performance indicator standards. • Partner with the Account Management Director for the assigned region to ensure alignment to corporate retention goals and support the growth and development of Account Managers. • Coach and mentor Account Managers and Strategic Account Executives by observing and providing feedback to foster development and success of individuals. • Conduct performance evaluations of Account Managers and Strategic Account Executives and ranks performance across the account management team. • Assists in creating professional development plans for Account Managers and Strategic Account Executives, coaching them on their performance, training needs, and identifies account managers ready for advancement. • Creates performance scorecards to objectively measure the effectiveness of the Account Managers and Strategic Account Executives. • Manage account team client escalations before fielding to Director and senior level leadership team. • Partner with Account Management leadership to create policies and procedures for Account Managers and Strategic Account Executives to follow. • Revises policies and procedures based upon root cause analysis of issues to prevent recurrence. • Ensure that the Account Management department standards, methods, and procedures for client service of the assigned accounts are achieved. • This includes the delivery of client marketing and messaging programs to meet revenue objectives, budgets, ROI, and client service satisfaction. • Foster teamwork and a supportive departmental culture with a can do attitude to provide exceptional service to EBC’s and clients. • Strategize with Director and VP of Account Management to develop ways to increase client satisfaction, preserve loyalty and improve retention rates. • Assists in creating and reviewing business requirements for key initiatives and how significant new initiatives are rolled out and serviced with our clients and internal teams to full adoption. • Partners with RxBenefits functional team leaders to optimize the launch and new products/services for the account management teams, EBCs and clients.

🎯 Requirements

• Bachelor’s Degree required • Minimum of 8 years of work experience required • Minimum of 3 years of proven progressive leadership experience in the PBM or healthcare related service industry; Customer-facing leadership and account relationship strategy experience • Capable of interfacing well at all levels within a large organization and client base • Project management, planning, and organizational skills • Excellent verbal and written communication skills • Excellent organization, motivation, leadership and interpersonal skills • Demonstrate a proficient grasp of existing and new service offerings • High energy, with a strong ‘can do’ attitude • Thrives in a dynamic, fast paced environment with many simultaneous projects

🏖️ Benefits

• Remote first work environment • Choice of a HDHP or PPO Medical plan, we pay 100% of the premium for the HDHP for you and your eligible family members • Dental, Vision, Short- and Long-Term Disability, and Group Life Insurance that we also pay 100% of premiums (for your family too on Dental and Vision) • Additional buy-up options for Short- and Long-Term Disability and Life Insurance • 401(k) with an employer match up to 3.5% available after 60 days • Community Service Day to give back and support what you love in your community • 10 company holidays including MLK Day, Juneteenth, and the day after Thanksgiving plus a floating holiday to use as you like • Reimbursements for high-speed internet, we’ll send you a computer and monitors to help you do your best work • Tuition Reimbursement for accredited degree programs • Paid New Parent Leave that can be used for adoption or birth • Pet insurance to protect your furbabies • A robust mental health benefit and EAP service through Spring Health to support you when you need it most