IT Account Manager

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🔥 3 minutes ago

🌽 Illinois, Pennsylvania, +1 more states – Remote

🌽 Illinois – Remote 🔔 Pennsylvania – Remote 🤠 Texas – Remote

💵 $75k - $90k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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Ryder System, Inc.

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1933

🚗 Transport

🛍️ eCommerce

Transport • eCommerce • Logistics

Ryder System, Inc. is a leading provider of supply chain, transportation, and fleet management solutions in North America. The company offers an extensive range of services, including logistics, e-commerce fulfillment, last-mile delivery, leasing and maintenance of commercial vehicles, and used truck sales. With a focus on optimizing supply chains and enhancing operational efficiencies, Ryder combines technology and data analytics to provide customized solutions for various industries such as automotive, consumer packaged goods, and healthcare. Ryder is committed to providing a seamless end-to-end experience for its customers, from warehousing and distribution to transportation and delivery.

📋 Description

• Support Business System Analysis resources with testing of solution changes across multiple accounts. • Provide support for overflow of testing requests. • Document issues that are re-occurring in nature to ensure root cause is identified and permanent fix is implemented. • Manage improvements/changes for accounts by creating and tracking Customer Enhancements (CE), Service Requests (SR), and Continuous Customer Improvement (CCI). • Outline requirements and scope of work, track requests to ensure these remain within budget and schedule, assess changes and determine the impact to scope and timeline. • Assist with the management of Service Now incident tickets; opening incident tickets for reported issues, escalating incidents that require resolution by the extended IT teams, and ensure tickets are closed timely. • Manage IT support budgets for assigned accounts by proactively identifying reductions and communicating budget tracking to business partners. • Provide testing Support (SIT and/ or UAT), end user training, and/ or assisting with the documentation of Standard Work for the IT portion.

🎯 Requirements

• H.S. diploma/GED required • Associate's degree preferred • Information Technology or Supply Chain Bachelor's degree preferred • Three (3) years or more Supply Chain, Logistics, Warehouse, or Transportation industry experience required • Two (2) years or more Warehouse Management System (WMS) or Transportation Management System (TMS) knowledge, support, and/ or deployment required • One (1) year or more Hardware and/ or network knowledge and/or support required • Two (2) years or more System integration design and/ or troubleshooting preferred • Experience with Manhattan SCALE WMS or Blue Yonder/ JDA TMS. intermediate required • Ability to troubleshoot basic WMS configuration such as Allocation, Putaway, and Replenishment rules. intermediate preferred • SQL knowledge to write and execute a query as well as export and validate the returned results for accuracy. beginner preferred • Report development and ZPL label generation. beginner preferred

🏖️ Benefits

• comprehensive health and welfare benefits • medical, prescription, dental, vision, life insurance and disability insurance options • paid time off for vacation, illness, bereavement, family and parental leave • tax-advantaged 401(k) retirement savings plan