Client Success Manager

🔥 12 minutes ago

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RYNO Strategic Solutions, LLC

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2008

☁️ SaaS

Marketing • Digital Marketing • SaaS

RYNO Strategic Solutions, LLC is a leading digital marketing agency focused primarily on the home services and improvements industry. They offer a wide range of marketing services including search engine optimization (SEO), pay-per-click (PPC) advertising, website design, social media marketing, video production, and local services ads (LSA) management. By being a Google Premier Partner, they focus on increasing the quantity and quality of organic traffic for home service businesses such as HVAC, plumbing, electrical, and more. Their proprietary RYNOtrax™ reporting system provides transparent metrics to help businesses understand their customer sources and identify opportunities for growth. Through tailored campaigns, RYNO Strategic Solutions aims to significantly enhance the digital presence and business growth of their clients in the home services sector.

📋 Description

• - Develop and oversee the execution of sophisticated, customized marketing strategies that align with and exceed client goals • - Define and drive the marketing strategy for each client • - Communicate effectively with clients via phone/email/Zoom on a weekly basis, addressing requests and managing projects through the internal project management system • - Analyze and interpret data from industry platforms such as Microsoft Ads, Google Ads, Google Local Service Ads, GA4 etc., and create actionable insights and proactive recommendations in the form of comprehensive campaign performance reports • - Foster relationships with strategic partners for RYNO’s clients, ensuring satisfaction and retention, acting as a trusted advisor • - Expand client relationships by growing services delivered and revenues generated within your accounts • - Generate client referrals that result in new RYNO clients • - Collaborate cross-functionally with analysts/strategists, and additional team members to ensure alignment with client goals • - Stay at the forefront of industry trends, continuously learning and integrating cutting-edge marketing strategies and tactics • - Mentor Client Success Coordinators • - Build strong relationships with both clients and the RYNO team • - Additional job duties as assigned by management

🎯 Requirements

• - 3+ years of account management experience in a fast-growing digital marketing agency, with a strong background in client-facing roles • - Experience driving revenue growth by securing new client business and upselling solutions • - Stellar communication, presentation, and interpersonal skills for handling escalations and building strong relationships with clients and internal teams • - Hands-on experience with Paid Media and/or SEO strategies, including strong analytical skills and proficiency with platforms like Microsoft Ads, Google Ads, Google Local Service Ads, and Google Analytics 4 • - Expert in Microsoft Office applications (Word, PowerPoint, Excel, Outlook, Teams) • - Proven experience in an agency environment, successfully managing multiple client accounts and adapting to fast-paced workflow • - Strong work ethic with a commitment to delivering results and helping businesses grow • - Strong ability to solve complex problems and resolve conflicts proactively • - Ability to thrive in a fast-paced environment with tight deadlines • - Preferred but not required: Certifications in Fundamentals of Digital Marketing, Google Ads Search, Google Ads Display, and Google Analytics (GA4)

🏖️ Benefits

• **We’ve got you covered! ** • RYNO is proud to offer a variety of benefits to support employees and their families, including: • - **Remote-first culture** with flexible work options • - **Performance based bonuses** to reward excellence • - **Medical, Dental, Vision, and Life Insurance** • - **401(k) matching** to help you plan for your future • - **6 weeks of paid parental leave** for new parents • - **$2,000 annual tuition reimbursement** for continued education • - **Wellness stipend** to support your health and fitness • - **Monthly data stipend** to support your remote work environment • - **Paid vacation and sick time off** for work-life balance • - **11 paid holidays** to enjoy throughout the year • - **Paid days for a Cause** to give back to your community • - **Paid birthday holiday** to celebrate your special day • - **Comprehensive Employee Assistance Program** for personal support • - **Leadership and career advancement** opportunities • - **Anniversary rewards** to celebrate milestones • - **Inclusion, Diversity, Equity & Access** (IDEA) Committee • - **Awesome team merch!**