Customer Success Manager

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SailPoint

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

🔒 Cybersecurity

🏢 Enterprise

☁️ SaaS

Cybersecurity • Enterprise • SaaS

SailPoint is a leader in identity security solutions, providing an intelligent and autonomous platform designed to meet the evolving security needs of modern enterprises. Their products, including IdentityIQ and Identity Security Cloud, offer a unified and comprehensive approach to managing and securing enterprise identities. SailPoint helps organizations mitigate cyber risks, improve IT efficiency, and maintain compliance through advanced capabilities such as cloud infrastructure entitlement management, non-employee risk management, and data access security. By integrating AI and machine learning, SailPoint enables organizations to streamline identity processes, enhance security measures, and accelerate onboarding. They serve multiple industries, including education, financial services, government, and healthcare, by offering tailored identity governance and administration solutions.

📋 Description

• Manage the business relationship between SailPoint and assigned client accounts; responsible for protecting and growing the revenue base of your portfolio. • Provide thought leadership to clients on best practices of SailPoint’s solutions for identity management, compliance, role management, and access request management; develop insights into the challenges faced by client organizations and provide recommendations based on an in-depth understanding of how the platform solves those problems. • Monitor accounts for change in solution/product usage, personnel, goals, mission, financial conditions, competitor involvement and other areas that could influence the clients’ ongoing use of SailPoint’s products and services. • Create and implement customer success plans that outline business objectives, success metrics, potential challenges, tasks, owners and timelines. • Act as the liaison for technical inquiries, issues or escalations. This will include working with Support, Engineering, Professional Services, Product Management and others as needed. • Identify new opportunities for expanding SailPoint product/service usage to maximize client success and SailPoint revenue growth. • Identify renewal risk and collaborate with internal teams to remediate and ensure successful on-time renewal.

🎯 Requirements

• Strong customer facing skills (executive presence, writing skills, phone skills). • Demonstrates a highly professional demeanour. • Strong consulting skills. • Ability to gather and analyse information and produce strategic insights into organizational and technical challenges. • Ability to communicate technical details to a non-technical audience. • Ability to foster credibility with both technical and executive audiences. • Ability to set and communicate expectations; skill in mediating and resolving problems. • Must be highly organized and able to prioritize and process several tasks concurrently. • Ability to build lasting relationships based on trust. • Takes ownership of customer issues and drives to resolution. • Self-motivated, proactive, strong work ethic, creative, customer-centric mindset. • Bachelor’s degree or equivalent work experience (technical degree or master’s degree a plus).

🏖️ Benefits

• SailPoint is an equal opportunity employer that welcomes all qualified candidates to apply to join our team. • Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. • Professional development opportunities. • Flexible working arrangements.