Customer Success

🕒 June 9

🌐 Philippines, Singapore, +1 more countries – Remote

🇵🇭 Philippines – Remote 🇸🇬 Singapore – Remote 🇮🇳 India – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🏆 Customer Success

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Sleek

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

💼 Consulting

⚖️ Legal

📦 Logistics

Consulting • Legal • Logistics

Sleek is a digital platform that provides comprehensive business services aimed at small and medium enterprises (SMEs). The company specializes in company incorporation, accounting, payroll, corporate secretary services, and business account setup. Sleek enables businesses to streamline their administrative tasks and compliance processes through a user-friendly, digital platform. Operating globally, Sleek is committed to offering fast and efficient services with transparent pricing, making the process of setting up and managing a business hassle-free and entirely digital.

📋 Description

• Help Sleek achieve revenue targets by renewing all services for existing clients • Achieve monthly renewal-rate and CSAT targets • Investigate customers’ end-to-end interactions with Sleek and collaborate cross-functionally to resolve issues • Drive customer satisfaction, trust, retention, and seamless renewals • Achieve monthly cash-collection targets through renewals, upsells, and upgrades • Manage and prioritize the pipeline using data-driven tracking • Prioritize ticket resolution to meet monthly targets • Collaborate with accounting, corporate secretary, product, and data teams • Improve renewal processes and share best practices with the team • Proactively take new projects through to completion • Participate in interviews, case study, soft-skills assessment, and reference checks

🎯 Requirements

• Minimum 8 years of experience in Sales, Account Management, or Customer Success roles carrying sales targets • Customer-facing experience • Experience working with SMEs, startups, and fast-paced setups in the Singapore market • Exposure to different cultures • Ability to resolve issues through internal and external collaboration • Familiarity with Tableau, Zendesk, and HubSpot • Experience handling complex customers and troubleshooting/escalations • Proactive approach to taking new projects through completion • Strong English language proficiency • Ability to investigate customer interactions and drive cross-functional resolution • Data-driven pipeline management and target focus • Background screening may verify education, criminal history, political exposure, bankruptcy, or adverse credit history • Consent to required background checks

🏖️ Benefits

• Work from home • Flexible start times to accommodate family or other needs • Fully remote from anywhere in the world for 1 month each year • Competitive market salaries • Generous paid time off and holiday schedules • Employee share ownership plan eligibility for certain staff • Internal and external-facing training programmes • Responsibility and autonomy • Diverse and inclusive environment • Humility and kindness-focused culture • B Corp-certified employer • Opportunity to work with AI and a regional AI centre of excellence